Customer Service Commitment Sample Clauses

A Customer Service Commitment clause defines the standards and expectations for the level of service a provider must deliver to its customers. This clause typically outlines response times, support availability, and quality benchmarks, such as resolving issues within a specified timeframe or providing dedicated support channels. Its core function is to assure customers of consistent, reliable service and to set clear performance metrics, thereby reducing misunderstandings and enhancing accountability between the parties.
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Customer Service Commitment. ILSI and FMN agree that excellent customer service represents one of the foundations for building a successful business and is a consideration for this Agreement. To that end, the parties agree to the following customer service standards: FMN shall deliver customer service performance at least equal to the service level standards delivered by the average of the two lenders on the Website determined to have the highest customer service levels (defined as lowest ratio of complaints to applications) ("High Service Standard"). The two lenders whose customer service levels are averaged to determine the High Service Standard shall be selected from among the four lenders on the Website with the highest application volume. The High Service Standard will be measured monthly, and will be determined by the ratio of customer complaints received (and found in ILSI's reasonable judgement to result from lender actions) regarding a specific lender to the total applications taken by that lender during the month. If FMN's customer service fails to meet the High Service Standard for two (2) consecutive months, then upon written notice from ILSI, FMN shall take reasonable measures to improve service levels within 15 days and shall cure the cause(s) of its failure to meet the High Service Standard within an additional 45 days; provided however, that if ILSI identifies a pattern of material problems resulting from FMN conduct, which problems have resulted in specific instances of customer complaints, then upon written notice from ILSI, FMN shall take reasonable measures to improve service levels within 15 days and shall cure the underlying problems within 45 days. If the service shortfall is not cured during the cure period, then, notwithstanding any other term of this Agreement to the contrary, ILSI shall have the right to terminate this Agreement in accordance with Article VIII of this agreement. For purposes of this section a problem shall not be deemed to be material if the specific events complained of occur in fewer than 2% of loan applications taken by FMN. The provisions of this Section 3.5(d) shall not apply during any period where actual loan volume exceeds the capacity levels established and agreed to by the parties, as described in Section 3.2.
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Customer Service Commitment. A. Call Answering - Pre-CSS Conversion 16 B. Call Answering - CSS Transition Period 16
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Customer Service Commitment. (a) Equipment installation plus repairs and /or replacement of the equipment. Replacement of equipment with new equipment requires you to sign a new 5 Year Rental Contract. (b) Customer Service Centre open 7 days a week, - 24 hours a day to handle customer inquiries and dispatching of service requirement. (c) Service of the equipment.
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Related to Customer Service Commitment

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Contract.

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.