Customer Service Information - CSI Inquiry Sample Clauses

The 'Customer Service Information - CSI Inquiry' clause establishes the procedures and requirements for handling customer service information requests or inquiries. Typically, this clause outlines how a party may request information related to customer service, the format and timeframe for responding to such inquiries, and any limitations on the type of information that can be disclosed. For example, it may specify that inquiries must be submitted in writing and that responses will be provided within a set number of business days. The core function of this clause is to ensure clear communication channels and timely responses regarding customer service matters, thereby promoting transparency and efficient issue resolution.
Customer Service Information - CSI Inquiry. Access to SBC-13STATE retail or resold CPNI and account information for pre-ordering will include: billing name, service address, billing address, service and feature subscription, directory listing information, long distance carrier identity, and for SBC-12STATE, pending service order activity is included. CLEC agrees that CLEC’s representatives will not access the information specified in this subsection until after the End User requests that his or her Local Service Provider be changed to CLEC, and an End User authorization for release of CPNI complies with conditions as described in Section 33.3.2 of this Article.
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Customer Service Information - CSI Inquiry. Access to AT&T-13STATE retail or resold CPNI and account information for pre-ordering provides access to the Customer Service Record (CSR) containing the following information: billing name, billing address, service address, service and feature subscription, and long distance carrier identity. The CSR contains additional information, provided however, the WSP may access CSR information for the sole purpose of facilitating Wireless Number Portability. Additionally, WSP agrees that WSP will not access the information specified in this subsection until after the WSP has obtained authorization from the End User for release of CPNI which complies with conditions as described in section 3.3 of this Appendix.
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Customer Service Information - CSI Inquiry. Access to AT&T retail or resold CPNI and account information for pre-ordering will include: billing name, service address, billing address, service and feature subscription, directory listing information, long distance carrier identity, pending service order activity. CLEC agrees that CLEC’s representatives will not access the information specified in this subsection until after CLEC or its representatives have obtained an authorization for release of CPNI from the end user in accordance with applicable law. Such End User authorization for release of CPNI shall comply with conditions as described in Section 3.6 of this Attachment.
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Customer Service Information - CSI Inquiry. 4.2.1.1 WSP shall access Pre-order data bases for the sole purpose of performing porting functions. WSP agrees that WSP will not access specified CSR information until after the WSP has obtained authorization from the End User for release of CPNI in compliance with conditions as described in Section 3.2.2 above of this Attachment.
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Customer Service Information - CSI Inquiry. Within AT&T-13STATE Service Areas, CARRIER’s access to pre-order functions described in 3.2 will only be utilized to view Customer Proprietary Network Information (CPNI) of another telecommunications carrier’s end user where CARRIER has obtained an authorization for release of CPNI from the end user and has obtained an authorization to become the end user’s Local Service Provider.
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Customer Service Information - CSI Inquiry. Access to AT&T retail, ▇▇▇▇▇▇ CPNI and account information for pre-ordering will include: billing name, service address, billing address, service and feature subscription, directory listing information, and long distance carrier identity. ▇▇▇▇ agrees that ▇▇▇▇’s representatives will not access the information specified in this subsection until after it obtains authorization for release of CPNI.
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Customer Service Information - CSI Inquiry. 4.2.1.1 Sprint shall access Pre-order data bases for the sole purpose of performing porting functions. Sprint agrees that it will not access specified CSR information until after Sprint has obtained authorization from the End User for release of CPNI in compliance with conditions as described in Section 3.2.2 above of this Attachment.
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Customer Service Information - CSI Inquiry. Access to SBC MISSOURI retail or resold CPNI and account information for pre-ordering will include: billing name, service address, billing address, service and feature subscription, directory listing information, and long distance carrier identity. ▇▇▇▇ agrees that ▇▇▇▇’s representatives will not access the information specified in this subsection until after it obtains authorization for release of CPNI.
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Related to Customer Service Information - CSI Inquiry

  • Service Information Service Visit Date

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Submission of Grievance Information a. Upon appointment of the arbitrator, the appealing party shall, within five (5) days after notice of appointment, forward to the arbitrator, with a copy to the School Board, the submission of the grievance which shall include the following: 1. The issues involved. 2. Statement of the facts. 3. Position of the grievant. 4. The written documents relating to Section 5 of the grievance procedure.