Customer Service Management. 4.1 The County Council shall provide a comprehensive customer management service throughout the Agreement Period to address and action all queries, enquiries, and complaints relating to the Core Services under this Agreement. 4.2 The County Council shall respond to all queries, enquiries and complaints in accordance with its own adopted policies and protocols. 4.3 The County Council shall keep all appropriate records and data relating to the Core Services as required by the County Council and keep these available for inspection by the County Council at any reasonable time. 4.4 The County Council shall maintain records for the Core Services which includes but is not limited to: • the dates that the work was carried out and the location; • details of the services carried out; and • the name of the Contractor who carried out the work.
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