Common use of Customer Service Reports Clause in Contracts

Customer Service Reports. 28 CONTRACTOR shall provide monthly reports of the number of customer 29 inquiries received for the following categories: new service starts; service stops; 30 Billing Services complaints; missed collections; cart exchanges, repairs, and 31 replacements; container sizes; and escalated inquiries to the City Representative. 32 CONTRACTOR shall also report the total number of calls received and the average 33 on-hold time. CONTRACTOR shall also report the total number of Billing Services 34 complaints received, the time each complaint was received, the time of response 35 and initiation of a remedy, and the date of resolution. CONTRACTOR shall also 36 report the number of accounts that became delinquent and provide a list to the CITY 37 in accordance with Exhibit 20.

Customer Service Reports. 28 14 CONTRACTOR shall provide monthly reports of the number of 15 customer 29 inquiries calls received for the following categories: new service starts; service 16 stops; 30 Billing Services complaints; missed collections; cart exchanges, repairs, 17 and 31 replacements; container sizes; calls transferred to other Recycle Plus 18 service providers; and escalated inquiries to the City Representative. 32 19 CONTRACTOR shall also report the total number of calls received and the 20 average 33 on-hold time. CONTRACTOR shall also report the total number of 21 Billing Services 34 complaints received, the time each complaint was received, the 22 time of response 35 and initiation of a remedy, and the date of resolution. 23 CONTRACTOR shall also 36 report the number of accounts that became delinquent 24 and provide a list to the CITY 37 in accordance with Exhibit 2016.