Customer Service Representatives. a. The principle functions of the Customer Service Representatives will be to provide intake processing of customer comments, commendations and complaints pursuant to administrative processes described in the District’s Customer Service Policy. b. Employees called and reporting for special work and who work less than two (2) hours shall nevertheless receive two (2) hours pay. c. All Customer Service Representatives shall receive a thirty-minute paid lunch period within their shift. d. Customer Service Representatives will be filled by appointment, not by seniority bid.
Appears in 2 contracts
Sources: Working and Wage Agreement, Working and Wage Agreement