Common use of Customer Service Representatives Clause in Contracts

Customer Service Representatives. Contractor shall provide each Ordering Entity utilizing the Price Agreement with contact information for customer service representatives assigned to handle questions and resolve all problems that arise with any Orders. Service representatives shall be available, at a minimum, from 8:00 a.m. to 5:00 p.m., Mountain Time, Monday through Friday (State holidays excepted). Contractor shall also provide a list of customer service contacts to the State’s principal representative identified in §16 (Notices and Representatives) or successor, and shall provide notice when any updates are made to this list. Customer service representatives shall be available by phone (via local or toll free number), fax, or email during the required times. Contractor shall also provide an emergency number and contact for after hours use. All customer service representatives shall have online access to account information and be able to provide a timely response to inquiries concerning the status of Orders (shipped or pending), delivery, back-orders, Price Agreement pricing, category discounts, product availability, product information, account and billing questions, and Price Agreement compliance requirements.

Customer Service Representatives. Contractor shall provide each Ordering Entity utilizing the Price Agreement Addendum with contact information for customer service representatives assigned to handle questions and resolve all problems that arise with any Orders. Service representatives shall be available, at a minimum, from 8:00 a.m. to 5:00 p.m., Mountain Time, Monday through Friday (State holidays excepted). Contractor shall also provide a list of customer service contacts to the State’s principal representative identified in §16 (Notices and Representatives) 8 of the Addendum or successor, and shall provide notice when any updates are made to this list. Customer service representatives shall be available by phone (via local or toll free number), fax, or email during the required times. Contractor shall also provide an emergency number and contact for after hours use. All customer service representatives shall have online access to account information and be able to provide a timely response to inquiries concerning the status of Orders (shipped or pending), delivery, back-orders, Price Agreement Addendum pricing, category discounts, product availability, product information, account and billing questions, and Price Agreement Addendum compliance requirements.