Customer Service System Sample Clauses

The Customer Service System clause establishes the requirements and standards for providing customer support related to the products or services covered by the agreement. It typically outlines the methods through which customers can seek assistance, such as phone, email, or online portals, and may specify response times, hours of operation, and escalation procedures for unresolved issues. By defining these expectations, the clause ensures that customers receive consistent and reliable support, thereby enhancing satisfaction and addressing potential problems efficiently.
Customer Service System. The computer-based system designated by CITY for service records, billing, reporting and other operations data for the Recycle Plus Program.
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Customer Service System. Identification Number (Prem ID); Service Recipient address; Recycling Cart size, quantity, and if the carts require repair or replacement; Recyclable Material placed beside the carts; Overflowing and/or contaminated Recycling Carts; and Number of Used Oil Containers and Used Oil Filter Containers collected.
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Customer Service System. A. The Health Plan shall implement and maintain a customer service system that includes implementation of a Customer Service Plan. The Customer Service Plan must be approved by IDHW and shall include the following requirements: 1. Operate an Enrollee Services Department staffed with trained representatives; 2. Comply with the requirements at 42 CFR § 438.10(f)(6) by ensuring required information is accessible and readily available to Enrollees. 3. Customer service policies and training for staff; 4. Implement and maintain a Call Center/Help Desk and Nurse Advice Line that meet the requirements in Attachment 10 - Information Systems; 5. Implement and maintain an internet website for Enrollees to access information pertaining to the Health Plan’s services that complies with the requirements in Attachment 10 - Information Systems; 6. Implement and maintain an internet website for Providers that complies with the requirements in Attachment 10 - Information Systems; and 7. Operate a dedicated toll-free Provider Services Helpline that complies with the requirements in Attachment 10 - Information Systems and is staffed with trained representatives knowledgeable about the contracted services. 8. If Interactive Voice Response (IVR) is utilized, comply with the requirements in Attachment 11 - Provider Helpline, Call Center, Nurse Advice Line, and IVR Requirements. 9. Conduct periodic (at least annually) monitoring of calls to the Call Center/Help Desk and Nurse Advice Line for QM purposes.
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Customer Service System. A. The Health Plan shall implement and maintain a customer service system that includes implementation of a Customer Service Plan. The Customer Service Plan must be approved by IDHW and shall include the following requirements: 1. Operate an Enrollee Services Department staffed with trained representatives; 2. Comply with the requirements at 42 CFR § 438.10(f)(6) by ensuring required information is accessible and readily available to Enrollees. 3. Customer service policies and training for staff; 4. Implement and maintain a Call Center/Help Desk that meets the requirements in Attachment 10 - Information Systems; 5. Implement and maintain an internet website for Enrollees to access information pertaining to the Health Plan’s services that complies with the requirements in Attachment 10 - Information Systems; 6. Implement and maintain an internet website for Providers that complies with the requirements in Attachment 10 - Information Systems; and 7. Operate a dedicated toll-free Provider Services Helpline that complies with the requirements in Attachment 10 - Information Systems and is staffed with trained representatives knowledgeable about the contracted services. 8. If Interactive Voice Response (IVR) is utilized, comply with the requirements in Attachment 11 - Provider Helpline, Call Center, and IVR Requirements. 9. Conduct periodic (at least annually) monitoring of calls to the Call Center/Help Desk and for QM purposes.
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Customer Service System. To achieve excellence in customer service, Township and Contractor will work together on all aspects of customer management, communications, education and outreach, and complaint processing.
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Related to Customer Service System

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.