Common use of Customer Service Training Process Clause in Contracts

Customer Service Training Process. Contractor shall demonstrate to the Exchange that it has in place initial and ongoing customer service protocols, training, and processes to appropriately interface with and participate in the Exchange. As part of this demonstration, Contractor shall permit the Exchange to inspect and review its training materials. The Exchange will share its customer service training modules with Contractor.

Appears in 15 contracts

Sources: Qualified Dental Plan Issuer Contract, Qualified Dental Plan Issuer Contract, Qualified Health Plan Issuer Contract

Customer Service Training Process. Contractor shall demonstrate to the Exchange that it has in place initial and ongoing customer service protocols, training, and processes to appropriately interface with and participate in the Exchange. As part of this demonstration, Contractor shall permit the Exchange to inspect and review its training materials. The Exchange will share its customer service training modules with Contractor.. Attachment 7. Quality, Network Management and Delivery System Standards Preamble

Appears in 6 contracts

Sources: Qualified Dental Plan Contract, Qualified Health Plan Contract, Qualified Health Plan Contract

Customer Service Training Process. Contractor shall demonstrate to the Exchange that it has in place initial and ongoing customer service protocols, training, and processes to appropriately interface with and participate in the Exchange. As part of this demonstration, Contractor shall permit the Exchange to inspect and review its training materials. The Exchange will share its customer service training modules with Contractor.

Appears in 2 contracts

Sources: Qualified Health Plan Issuer Contract, Qualified Health Plan Issuer Contract

Customer Service Training Process. Contractor shall demonstrate to the Exchange that it has in place initial and ongoing customer service protocols, training, and processes to appropriately interface with and participate in the Exchange. As part of this demonstration, Contractor shall permit the Exchange to inspect and review its training materials. The Exchange will share its customer service training modules with Contractor.. Preamble

Appears in 1 contract

Sources: Qualified Health Plan Contract