Common use of DATA PROTECTION AND INFORMATION SHARING Clause in Contracts

DATA PROTECTION AND INFORMATION SHARING. Consent should be sought from the complainant(s) before sharing their complaint with KCC. The complainant should be advised that without consent their complaint cannot be addressed. Consent must be confirmed clearly in writing, either electronically or by hand. Complainants should be made aware of the Adoption Partnership South East Customer Feedback Privacy Statement and provided with a copy on request. All three Partners are required to take steps to ensure that information used in the handling of complaints for the Adoption Partnership South East is compliant with Data Protection Legislation, and fulfil the requirements of the Adoption Partnership South East ‘Information Sharing Protocol’ (Schedule 3 of the Partnership Agreement) or any subsequent data sharing agreement. To ensure data is safe from unauthorised use, access, loss or disclosure, information should be provided and treated as confidential, with access to the data limited to only those employees who require access to it for the agreed purpose. Each Partner is required to co-operate fully in responding to all subject access or FOIA requests which may be received from the subjects of the data. Any information security incident relating to data held for the purposes of handling complaints for the Adoption Partnership South East must be reported to the appropriate Data Controller and the Head of Adoption within 24 hours of discovering or becoming aware of any such incident. 1 Lead Partner Each respective Partner will take responsibility for identifying and sharing complaints which relate to the Adoption Partnership South East/adoption process and for issuing an initial brief acknowledgement within the regulation timescale of three working days. This acknowledgment will inform the complainant that the complaint will be managed by KCC. KCC will be the Lead Partner on all complaints which relate either wholly or in part to the Adoption Partnership South East.