Common use of Decision Criteria Clause in Contracts

Decision Criteria. Ground Summary Never was the Registered Keeper / Person Liable in relation to the Vehicle in question Reason Code Detail Never Owned States they never owned Vehicle, but no details or evidence provided RREJ10 Decision Reject Detail Never Owned States they never owned or were not the Registered Keeper/Person Liable on the date of Contravention. System shows that DVLA Registered Keeper/Person Liable details have been superseded and one of the following circumstances applies: • no start or end date was entered from previous details (either hire or sale). • details entered were incorrect. RACC10 Decision Accept – Reissue to previous Registered Keeper/Person Liable. Detail Never Owned States they never owned and never kept the Vehicle and provides one of the following: • confirmation letter from DVLA or affidavit. RACC10 Decision Accept Detail Ringer/Clone States Vehicle was never at the location (Cloned / Ringed), but provides no evidence – Image confirms same VRM, make, model and colour. Decision Reject Additional Information Ask for evidence to confirm. Evidence can be: • proof of Vehicle at different location - acceptable evidence includes tracker report, statements from colleagues, neighbours asserting Vehicle at different location; • photos of Vehicle that show a difference in the Vehicles (i.e. number plate maker/ garage name); • proof of involvement of another enforcement agency (i.e. previous dealings with police or local authority that have confirmed Vehicle is Cloned / Ringed); • proof that a crime has been previously reported (including crime reference number) (i.e. person has had previous dealing with police regarding the Cloned Vehicle such as a speeding fine, which has resulted in the police recording the Vehicle as Cloned / Ringed); or • Affidavit affirming Vehicle was not in the CCZ. RREJ12 Detail Ringer/Clone States Vehicle was never at the location (Cloned/Ringed) and provides one of the following: • proof of Vehicle at different location - acceptable evidence includes tracker report, statements from colleagues, neighbours asserting Vehicle at different location; • photos of Vehicle that show a difference in the Vehicles (i.e. number plate maker/ garage name); • proof of involvement of another enforcement agency (i.e. previous dealings with police or local authority that have confirmed Vehicle is Cloned/Ringed); • proof that a crime has been previously reported (including crime reference number) (i.e. person has had previous dealing with police regarding the Cloned Vehicle such as a speeding fine, which has resulted in the police recording the Vehicle as Cloned/Ringed); • affidavit affirming Vehicle was not in the CCZ. RACC30 Decision Accept Detail Missmatch States Vehicle was not at location – Image check confirms VRM is indeed different or make/model/colour mismatch. RACC31 Decision Accept Ground Summary Had ceased to be the person liable before the date on which the Vehicle was used or kept on a road in a charging area Details Sold States they had sold Vehicle before Contravention date, but no details provided of whom the Vehicle was sold to. RREJ11 Decision Reject Additional Information Ask for details to confirm Vehicle was sold and to whom. Details Sold States sold Vehicle before Contravention date; provides name and address of new Registered Keeper / Person Liable but no other proof included. Name and address should be complete and capable of being validated. Post code check should always be carried out. Use PAF search as follows: • check post code • check post code & house number • check house number, road & town • check minor spelling alterations • check partial address (What is known) • check partial post code (i.e. SW18) If no details returned review (if available) previous PCN to determine if mail may have been returned. If details are clearly false/fictional, (e.g. “Mickey Mouse”, “Disney Land”) or are not a deliverable address i.e. the “Dog and Duck Car Park”, reject. If address is in a valid format (i.e. house number/name, street name, and town) but fails post code check, PCN can still be reissued. RACC11 Decision Accept – Reissue to new Registered Keeper / Person Liable. Detail Sold States sold Vehicle before Contravention date and provides either; • a valid receipt / invoice for sale of Vehicle; • completed DVLA registration document; or • confirmation letter from DVLA of sale. RACC11 Decision Accept – Reissue to new Registered Keeper / Person Liable. Detail Death States Registered Keeper / Person ▇▇▇▇▇▇ has died and provides proof (either death certificate or confirmation from solicitors handling estate). Representation will be from Third Party and response should not be sent to deceased Registered Keeper / Person ▇▇▇▇▇▇. RACC36 Decision Accept Detail Death States Registered Keeper / Person ▇▇▇▇▇▇ has died, but no proofs provided. RREJ32 Decision Reject Additional Information Representation will be from Third Party and response should not be sent to alleged deceased Registered Keeper / Person ▇▇▇▇▇▇. Ask for copy of death certificate. Ground Summary Became the person liable after that date Details Bought States bought Vehicle after Contravention date, but no details provided of whom the Vehicle was bought by. RREJ11 Decision Reject Additional Information In Notice of Rejection ask for details Details Bought States bought Vehicle after Contravention date and provides name and address of previous Registered Keeper / Person Liable; no other proofs supplied. Name and address should be complete and capable of being validated. Post code check should always be carried out. Use PAF search as follows: • check post code • check post code & house number • check house number, road & town • check minor spelling alterations • check partial address (what is known) • check partial post code (i.e. SW18) If no details returned review (if available) previous PCN to determine if mail may have been returned. If details are clearly false/fictional, e.g. “Mickey Mouse”, “Disney Land”) or are not a deliverable address i.e. the “Dog and Duck Car Park”, reject. If address is in a valid format (i.e. house number/name, street name, and town) but fails post code check, PCN can still be reissued. RACC12 Decision Accept Reissue Detail Bought States Vehicle bought after Contravention date and provides a valid receipt for Vehicle purchased (this should show that Vehicle was bought before Contravention date) or completed DVLA registration document or confirmation letter from DVLA of sale. RACC12 Decision Accept The following amended rules should be applied to; • all “in time” Representations; • all “late” Representations (regardless of reason for lateness up to and including warrant requested); • all new Appeals (not those that have already been contested). If the grounds are met the Appeal is to be non contested, with an explanation given as to why the Appeal is to be non-contested; and • all rules not referenced in this section are still applicable and must be applied as per this document - Appendix 24: Criteria for dealing with Representations.. Ground Summary That the Charge Payment payable for the use or keeping of the Vehicle on a road on the occasion in question was paid at the time and manner required by the charging Scheme. Details Paid States paid and provides credit card and or bank statement showing deduction, plus card number. Perform appropriate search as per “Perform Enforcement Searches Procedure”. Decision Apply appropriate rule based on search results Additional Evidence If search cannot be completed due to missing evidence, i.e. credit card number, then ensure these details are requested in any rejection. Details Paid States paid but paid for wrong VRM because paid for a different Vehicle. Registered Customer – Vehicle paid for is either primary or secondary Vehicle. THIS IS THE FIRST REPRESENTATION RACC04 Decision Accept Details Paid States paid but paid for wrong VRM because paid for a different Vehicle. Registered Customer – Vehicle paid for is either primary or secondary Vehicle. THIS IS NOT THE FIRST REPRESENTATION RREJ01 Decision Reject Detail Paid Provides a Receipt number / copy of Receipt / original Receipt for Charge Payment – details checked by the Enforcement Operations Service Provider and payment confirmed for correct VRM and date. RACC07 Decision Accept Detail Paid Provides a Receipt number / copy of Receipt / original Receipt for Charge Payment– Details checked and shows payment for different day of travel. Payment made via Contact Centre, IVR, web, metric, post or Retail Service Provider. THIS IS THE FIRST REPRESENTATION RACC04 Decision Accept Detail Paid Provides a Receipt number / copy of Receipt / original Receipt for Charge Payment– Details checked and shows payment for different day of travel. Payment made via Contact Centre, IVR, web, metric, post or Retail Service Provider. THIS IS NOT THE FIRST REPRESENTATION RREJ02 Decision Reject Details Paid States paid: Either the Customer’s evidence or search on the Core IT System shows that they paid for wrong VRM because they either paid for a different Vehicle or there was an error made in recording the Vehicle registration number they paid for regardless of payment channel. This rule includes all types of VRM entry errors regardless of character length or transposition e.g. a 3/4/5/6/7 digit error is now acceptable as long there is proof of a Charge Payment for any Vehicle on the day of the Contravention. (mistakes such as entering the car make or model are now to be accepted, i.e. paid for Jaguar instead of their actual VRM). Apply reason code in accordance to Channel, Charge paid by. THIS IS THE FIRST REPRESENTATION Decision Accept Details Paid States paid: Either the Customer’s evidence or search on The Core IT System shows that paid for wrong VRM because paid for a different Vehicle or there was an error made in recording the Vehicle registration number they paid for regardless of payment channel. This rule includes all types of VRM entry errors. THIS IS NOT THE FIRST REPRESENTATION RREJ01 Decision Reject Detail Paid States paid, but no proofs provided (e.g. bank/credit card statement without full card number) – the Enforcement Operations Service Provider cannot trace any pertinent payment. RREJ05 Decision Reject Additional Evidence Ask Customer to provide proof of Charge Payment for the Vehicle captured and on the date of Contravention. Detail Paid Provides a Receipt number / copy of Receipt / original Receipt for full Charge Payment – VRM was entered incorrectly by the Enforcement Operations Service Provider. RACC02/03 Decision Accept Details Paid States paid – on investigation Discounted Charge Payment paid instead of full Charge Payment. RREJ04 Decision Reject Detail Paid States paid Charge – investigation shows fault with payment channel (i.e. lost Web payment or Retail Service Provider transaction). It is vital that all relevant information is checked including System faults, Retail Service Provider failures, and individual metric machine failures. This includes manual payments. RACC37/38 /39 Decision Accept Detail Paid States paid Charge Payment – investigation shows that the Business Operations Service Provider had not processed Charge Payment (i.e. backlog or lost by Customer services) and Customer was not informed. RACC01 Decision Accept Detail Retail Service Provider Claims Retail Service Provider machine was not working – investigation confirms no known faults either with network or individual outlet problem reported. RREJ36 Decision Reject Detail Retail Service Provider Claims Retail Service Provider machine was not working – investigations shows Retail Service Provider network not working. RACC37 Decision Accept Detail Metric Claims metric machine was not working – investigation shows metric machine not faulty. RREJ37 Decision Reject Detail Metric Claims Metric Machine was not working – investigation shows Metric Machine faulty. RACC38 Decision Accept Detail Contact Centre States were unable to get through to Contact Centre – investigation shows no problems with Contact Centre. RREJ34 Decision Reject Detail Contact Centre States unable to get through to Contact Centre – investigations shows Contact Centre unavailable (i.e. fire alarm system failures). RACC43 Decision Accept Detail Web States Web site unavailable – investigation shows no Web problems. RREJ35 Decision Reject Detail Web States Web site unavailable – investigation shows significant Web outage. RACC43 Decision Accept Detail Text States text payment method not working – investigation shows no problems. RREJ38 Decision Reject Detail Text States text payment method not working – investigation shows significant problems with System. RACC39 Decision Accept Detail Text States tried to pay by SMS, payment failed and received SMS error message. Claims SMS error message confusing. RACC39 Decision Accept Detail Text States tried to pay by SMS, payment failed and received SMS error message. Claims SMS error message confusing. RREJ38 Decision Reject Detail Fleet PCN issued between 17/02/03 & 07/03/03 RACC41 Decision Accept Detail Fleet States Vehicle should have been on Fleet Account list – investigation shows no system problems or data entry problems by the Business Operations Service Provider. RREJ31 Decision Reject Detail Fleet States Vehicle should have been on Fleet Account list – investigation shows either system problems or error made by the Business Operations Service Provider. RACC41 Decision Accept Detail Fleet States Vehicle should have been on Fleet Account list – investigation shows Fleet Operator error. RREJ31 Decision Reject Detail Fast Track Misunderstood Fast Track (i.e. believed payment debited automatically). RREJ05 Decision Reject Details Payment queue States tried to pay but queue too long so could not wait. RREJ05 Decision Reject Rejected Representations where applicable must make reference to previously accepted Representation. Representation concerning Charge Payments which fall outside of these grounds or those referenced in this document - Appendix 24: Criteria for dealing with Representations and Appeals should be escalated to a PMA for guidance. Ground Summary That no Penalty Charge is payable under the charging Scheme Detail Exempt States Vehicle is Exempt from Charge Payment due to Tax class and provides proof (DVLA Taxation certificate, V5). RACC27 Decision Accept Detail Exempt States Vehicle is Exempt from Charge Payment due to Tax class, but does not provide any proof – Image shows Exempt Vehicle e.g. bus or motor bike. RACC27 Decision Accept Details Exempt States Vehicle is Exempt from Charge Payment due to Tax class, but does not provide any proof – Image does not confirm exemption. RREJ23 Decision Reject Additional Information In Notice of Rejection ask for details Details Discount States is entitled to 100% Discount from Scheme (excluding Blue Badge) and has registered – investigation shows no application received. RREJ22 Decision Reject Details Discount States is entitled to 100% Discount from Scheme (excluding Blue Badge Holders) and has registered – investigations shows application received but not processed within period allowed for registration (10 days). RACC25 Decision Accept Detail Discount States entitled to 100% Discount from Scheme (excluding Blue Badge Holders) and has registered – registration not received in time. RREJ22 Decision Reject Details Discount States is entitled to 100% Discount from Scheme (excluding Blue Badge Holders) and has registered – investigation shows error made by the Business Operations Service Provider in registration (e.g. wrong VRM recorded, not activated, or Customer misinformed). RACC25 Decision Accept Details Discount States is entitled to 100% Discount from Scheme (excluding Blue Badge Holders) and has registered but sold Vehicle and did not nominate new qualified Vehicle or has use of hire or courtesy car and did not nominate this Vehicle. THIS IS THE FIRST REPRESENTATION RACC26 Decision Accept Details Discount States is entitled to 100% Discount from Scheme (excluding Blue Badge Holders) and has registered but sold Vehicle and did not nominate new qualified Vehicle or has use of hire or courtesy car and did not nominate this Vehicle. THIS IS NOT THE FIRST REPRESENTATION RREJ22 Decision Reject Details Police States police Vehicle, but no