Description of Maintenance Services. Client may request Maintenance Services with respect to a problem with the Licensed Software by entering a ticket on Data Virtuality’s online support site or by placing an online ticket to Data Virtuality’s Technical Support Center through Zendesk 24 hours per day, seven days a week. Data Virtuality will issue Client a case tracking number after receiving Client’s request for Maintenance Services. Once an issue has been determined by Data Virtuality, in its reasonable discretion, to have been resolved, the technician will document the resolution and close the ticket. Data Virtuality will exercise best efforts to resolve all Licensed Software issues identified by Client, but cannot guarantee that all Licensed Software issues will be resolved.
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Sources: Master License and Services Agreement, Master License and Services Agreement, Master License and Services Agreement
Description of Maintenance Services. Client may request Maintenance Services with respect to a problem with the Licensed Software by entering a ticket on Data Virtuality’s online support site or by placing an online ticket to Data Virtuality’s Technical Support TechnicalSupport Center through Zendesk 24 hours per day, seven days a week. Data Virtuality will issue willissue Client a case tracking number after receiving Client’s request for Maintenance Services. Once an issue has been determined by Data Virtuality, in its reasonable discretion, to have been resolved, the technician will document the resolution and close the ticket. Data Virtuality will exercise best efforts to resolve all Licensed Software issues identified by Client, but cannot guarantee that all Licensed Software issues will be resolved.
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