Common use of Description of Services/Contractor Responsibilities Clause in Contracts

Description of Services/Contractor Responsibilities. The Program will meet the County’s need to provide street outreach and to connect those experiencing homelessness to a shelter, temporary housing, permanent housing or another appropriate level of care. A. Program Requirements Contractor will: 1. Ensure that the Program will be in operation Monday - Friday (8 hours a day). In addition, CONTRACTOR will be required to operate extended hours at least two (2) evenings or days per week and provide weekend activities to accommodate Participant needs. Any change or deviation from this schedule must have prior approval from COUNTY. 2. Engage in street outreach, including face-to-face, phone contact and email contact, as appropriate. 3. Provide coordination of regional navigation support for the South Service Planning Area by: a. Providing service navigation to region. b. Assisting County in responding to homeless encampments and homelessness activity hotspots. c. Providing a clear process for participants and community members seeking to support Participants in accessing street outreach, that includes expected timeframes for response 4. Provide emergency services and rental assistance throughout the South Service Planning Area to reach as many individuals experiencing homelessness to ensure completion of housing assessments, connection to the system of care, drug and alcohol rehabilitation, housing, and other social services. 5. Provide progressive engagement to individuals experiencing chronic homelessness who are challenging to serve and reluctant to seek assistance due to behavioral health challenges, substance use and chronic physical health conditions. 6. Provide referrals and confirmed linkages to address the eligible participants physical, medical, behavioral health and other needs and assist the eligible participants in obtaining the necessary services. 7. Connect eligible participants to the appropriate Level of Care, including aid in triaging participants to services that best meet their needs. 8. Follow up with eligible participants to ensure receipt of the appropriate Level of Care and support positive outcomes, including: a. Increase street outreach discharge destinations to emergency shelter or other sheltered destination b. Increase housing stability for all participants c. Reduce returns to homelessness 9. Provide case management services to eligible participants engaged through outreach services. 10. Provide case management services to divert participants from homeless service system through diversion activities, family reunification, connections to other components of the System of Care and other means. 11. Maintain a case management ratio of one Case Manager to 25 participants (1:25) for Program quality of service, positive outcomes and program efficacy. 12. Coordinate with County agencies engaged with those experiencing homelessness, including but not limited to the Health Care Agency, Social Services Agency, and OC Community Resources, and engage local agencies, social services programs, and volunteers to assist with Program services. B. Administrative Management Tasks Contractor will: 1. Work in partnership with the County to be a Good Neighbor to the surrounding community. This includes informing the public about the positive aspects of the Program, being responsive to community concerns, and working closely with City and County government agencies to minimize the impact of the Program on the surrounding neighborhood. 2. Take appropriate action for medical and behavioral health emergencies. 3. Operate, maintain, coordinate and staff the resources of the Program. 4. Provide supplies and equipment for the ongoing operations of the Program as needed. 5. Track program costs and ensure they are eligible for payment. 6. Review all ▇▇▇▇▇▇▇▇ and assure Program payments are timely, if applicable. 7. Provide training and direction to staff, engaged community groups and volunteers, as appropriate. 8. Complete report on activities, unduplicated individuals served and costs of operation, as requested by County. 9. Coordinate with County agencies and community-based organizations on administrative functions such as Program operations meetings, monitoring and requested documentation, as necessary and appropriate. C. Program Performance Metrics Requirements 1. Enroll a minimum of 120 individuals into the Program and provide outreach and engagement services to all participants. 2. Of the participants that exit the Program, at minimum 25 percent of participants enrolled exit to an emergency shelter or temporary housing destination. 3. Of the Participants that exit the Program, at minimum 10 percent of participants enrolled exit to a permanent housing destination. 4. Of the Participants that exit the Program, at minimum 10 percent of participants enrolled have earned income growth through employment and benefits. 5. Of the participants receiving rapid rehousing and rental assistance services, ensure that no more than 5 percent of participants experience a return to homelessness within 6 months of becoming permanently housed 6. Contractor will submit reports on a monthly basis. Data and due dates for the monthly reports will be items mutually agreed upon within the County and data collected through HMIS. The reports will include but are not limited to the following: a. Number of street outreach contacts. County of Orange, Health Care Agency File Folder: C025942 Page 5 of 9 Contract MA-042-20010812 b. Number and location of residential placements; c. Number of individuals who have received gap rental assistance, move-in deposits and other financial assistance; d. Number of individuals that have successfully graduated from needing a subsidy; e. Other data points as agreed upon with the County.

Description of Services/Contractor Responsibilities. The Program will meet the County’s need to provide street outreach and to connect those experiencing homelessness to a shelter, temporary housing, permanent housing or another the appropriate level Level of careCare. A. Program Requirements Essential Requirements: Contractor willshall: 1. Ensure that the Program will be in operation Monday - Friday (8 hours a day). In addition, CONTRACTOR will be required to operate extended hours at least two (2) evenings or days per week and provide weekend activities to accommodate Participant needs. Any change or deviation from this schedule must have prior approval from COUNTY. 2. Engage in street outreach, including face-to-face, phone contact contact, and email contact, contact as appropriate. 3. Provide coordination of regional navigation support for the South Central Service Planning Area by: a. Providing Provide service navigation to Participants in the region. b. Assisting Assist County in responding to homeless encampments and homelessness activity hotspots. c. Providing a clear process for participants and community members seeking to support Participants in accessing street outreach, that includes expected timeframes for response. 4. Provide emergency services and rental assistance throughout the South Service Planning Area to reach as many individuals experiencing homelessness to ensure completion of housing assessments, connection to the system of care, drug and alcohol rehabilitation, housing, and other social services. 5. Provide progressive engagement to individuals experiencing chronic homelessness who are challenging to serve and reluctant to seek assistance due to behavioral health challenges, substance use and chronic physical health conditions. 6. Provide referrals and confirmed linkages to address the eligible participants physical, medical, behavioral health and other needs and assist the eligible participants in obtaining the necessary services. 75. Connect eligible participants to the appropriate Level of Care, including aid in triaging participants to services that best meet their needs. 86. Follow up with eligible participants to ensure receipt of the appropriate Level of Care and support positive outcomes, including: a. Increase street outreach discharge destinations to emergency shelter or other sheltered destination b. Increase housing stability for all participants c. Reduce returns to homelessness 97. Provide referrals that meet the eligible participants’ medical, behavioral and other health needs and assist the eligible participants in obtaining the necessary services. 8. Provide case management services to eligible participants engaged through outreach services. 109. Provide case management services to divert participants from homeless service system shelter through diversion activities, family reunification, connections to other components of the System of Care reunification and other means. 1110. Maintain a case management ratio of one Case Manager to 25 participants (1:25) for Program quality of service, positive outcomes and program efficacy. 1211. Coordinate with County agencies engaged with those experiencing homelessness, homelessness including but not limited to the Health Care Agency, Social Services Agency, and OC Community Resources, and engage local agencies, social services programs, programs and volunteers to assist with Program program services. B. Program Administrative Management Tasks Contractor willshall: 1. Work in partnership with the County to be a Good Neighbor to the surrounding community. This includes informing the public about the positive aspects of the Program, being responsive to community concerns, and working closely with City and County government agencies to minimize the impact of the Program on the surrounding neighborhood. 2. Take appropriate action for medical and behavioral health emergencies. 3. Operate, maintain, coordinate and staff the resources of the Program. 4. Provide supplies and equipment for the ongoing operations of the Program as needed. 5. Track program costs and ensure they are eligible for payment. 6. Review all ▇▇▇▇▇▇▇▇ and assure Program payments are timely, if applicable. 7. Provide training and direction to staff, engaged community groups and volunteers, as appropriateappropriate and needed. 8. Complete report on activities, unduplicated individuals served and costs of operation, as requested by County. 9. Coordinate with County agencies and community-based organizations on administrative functions such as Program operations meetings, monitoring and requested documentation, as necessary and appropriate. C. Program Performance Metrics Requirements 1. Enroll a minimum of 120 individuals into the Program and provide outreach and engagement services to all participants. 2. Of the participants Participants that exit the Program, Program at minimum 25 percent of participants enrolled exit to an emergency shelter or temporary housing destination. 3. Of the Participants that exit the Program, at minimum 10 percent of participants enrolled exit to a permanent housing destination. 4. Of the Participants that exit the Program, at minimum 10 percent of participants enrolled have earned income growth through employment and benefits. 5. Of the participants receiving rapid rehousing and rental assistance services, ensure that no more than 5 percent of participants experience a return Contractor is required to homelessness within 6 months of becoming permanently housed 6. Contractor will submit written reports on a monthly basis. Data and due dates for the monthly reports will be items , in a form mutually agreed upon within the County by Contractor and data collected through HMISCounty. The reports Monthly report will include but are it is not limited to the followingto: a. Number of street outreach contacts. County of Orange, Health Care Agency File Folder: C025942 Page 5 of 9 Contract MA-042-20010812. b. Number of homeless individuals’ placement into residential programs (emergency shelter, recovery, board and care, and etc.) and location of residential placements; c. Number of individuals who have received gap rental assistance, move-in deposits and And other financial assistance; d. Number of individuals that have successfully graduated from needing a subsidy; e. Other data points as agreed upon with the County.