Development Support. Intercontinental will provide support to the Company's development efforts by ensuring that its staff Users or consultants are reasonably available, during regular business hours in Atlanta, to answer reasonable questions from the Company relating to the interaction of its user interface with the API and the Platform. Intercontinental, however, will not provide: A. training on the use of the Platform or for any Direct Access Trading Participants or their employees or Customers, that are undergoing mock trading tests; or B. first line or other direct support for any Direct Access Trading Participants or their employees or Customers, that are undergoing mock trading tests.
Appears in 6 contracts
Sources: Isv Development and Maintenance Agreement, Isv Development and Maintenance Agreement, Direct Access Interface Development and Maintenance Agreement