Discussion of grievance or dispute. 12.9.1. A dispute or grievance about a matter arising under this Agreement or the NES will be dealt with in accordance with this clause. 12.9.2. The dispute or grievance must first be discussed by the aggrieved employee(s), and their representative if requested, with the employee(s) immediate Supervisor or Manager. The immediate Supervisor or Manager must make a genuine attempt to resolve the matter in a timely manner. 12.9.3. If the dispute or grievance remains unresolved, the employee(s) may raise the matter with the General Managers or other such representative of Citywide appointed for the purposes of this procedure. The Executive, Operations, or nominated representative will discuss the matter with the employee(s), and their representative if requested. The Executive, Operations, or nominated representative must make a genuine attempt to resolve the matter in a timely manner. 12.9.4. If still not resolved after all genuine and good faith attempts to resolve the dispute or grievance, the matter may be referred by either party to the Fair Work Commission for resolution by mediation or conciliation in accordance with the Fair Work Commission’s powers under the Act. If the dispute is not resolved by mediation or conciliation, either party to the dispute may request the FWC to arbitrate the dispute.
Appears in 1 contract
Sources: Enterprise Agreement
Discussion of grievance or dispute. 12.9.1. A dispute or grievance about a matter arising under this Agreement or the NES will be dealt with in accordance with this clause.
12.9.2. The dispute or grievance must first be discussed by the aggrieved employee(s), and their representative if requested, with the employee(s) immediate Supervisor or Manager. The immediate Supervisor or Manager must make a genuine attempt to resolve the matter in a timely manner.
12.9.3. If the dispute or grievance remains unresolved, unresolved the employee(s) may raise the matter with the General Managers or other such representative of Citywide appointed for the purposes of this procedure. The Executive, Operations, or nominated representative will discuss the matter with the employee(s), and their representative if requested. The Executive, Operations, or nominated representative must make a genuine attempt to resolve the matter in a timely manner.
12.9.4. If still not resolved after all genuine and good faith attempts to resolve the dispute or grievance, grievance the matter may be referred by either party to the Fair Work Commission for resolution by mediation or conciliation in accordance with the Fair Work Commission’s powers under the Act. If the dispute is not resolved by mediation or conciliation, either party to the dispute may request the FWC to arbitrate the dispute.
Appears in 1 contract
Sources: Enterprise Agreement