Common use of DISPUTE PREVENTION AND RESOLUTION Clause in Contracts

DISPUTE PREVENTION AND RESOLUTION. a. The parties to this Agreement will ensure that employees have access to fair and effective grievance, conflict and dispute resolution processes. Issues that cannot be resolved informally and promptly at the local level will be addressed via the following process: i. where appropriate, the employee will first seek to discuss the matter with their manager and can be represented by a person of their choice or a representative of the Association ii. if the issue remains unresolved, or is of a confidential nature, the employee can discuss the issue with an HR representative or the Chief Executive Officer iii. if the issue remains unresolved, it will be referred to a mutually agreed independent third party for mediation iv. if internal processes have been exhausted and the issue remains unresolved, either party can refer the matter to the NSW Industrial Relations Commission for resolution.