Common use of Disputes between Users Clause in Contracts

Disputes between Users. 14.1.1 If you have a dispute with one or more of our users, you release us (and our officers, directors, agents, and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes. 14.1.2 Notwithstanding section 14.1.1, if a Borrower and Owner are unable to resolve a dispute, we will use reasonable efforts to mediate in respect of such dispute and, without prejudice to its rights set out under these Terms, may choose to deduct monies up to the estimated value of a particular item from the account of the Borrower to compensate the Owner following loss or damage of a particular item that has been rented as part of the transaction. We will also charge a fee of 30% of the amount charged on top of any monies collected in order to cover the service of acting as a mediator.