Complaints and Dispute Resolution Sample Clauses
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Complaints and Dispute Resolution. 16.1 Where a dispute arises in connection with any aspect of this Agreement, the parties acting with good faith, will use all reasonable endeavours to bring any such issue to the attention of the other party in a timely fashion and in any event within 60 days of any such dispute coming to their attention.
16.2 Notification by one party to the other must be in writing and include the nature of the dispute and the desired resolution.
16.3 If a Supplier wishes to notify ACM of a dispute in connection with this Agreement, any such notification should be made by email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇.
16.4 Within seven days of receipt of a notification in accordance with clause 16.2, a party will provide a response in writing including setting out steps it intends to take to resolve the dispute.
16.5 If, after attempting to resolve the dispute for a period of at least 60 days, the parties are not reconciled, they agree to then participate in a mediation to be conducted in accordance with the Code.
16.6 If, after undertaking mediation in accordance with the Code, the parties are still not reconciled, they may then submit to an arbitration to be conducted in accordance with the Code.
16.7 Unless otherwise agreed in writing, the parties shall each bear their own legal costs associated with any mediation and/or arbitration pursuant to this Agreement.
16.8 Nothing in this clause will prevent a party from seeking an injunction.
Complaints and Dispute Resolution. If you have a complaint or a dispute with us, including if we have breached the terms of this Agreement you can: • complain to us (Complaints line 0800 414 141); • seek assistance from the Ombud responsible for banks on 0860 800 900 (sharecall) and +▇▇ ▇▇ ▇▇▇ ▇▇▇▇; or • seek assistance through the courts in South Africa. Disputes and complaints about a credit agreement can also be resolved by: • seeking resolution of a dispute by alternative dispute resolution under the NCA; • filing a complaint with the National Credit Regulator; or • applying to the National Consumer Tribunal.
Complaints and Dispute Resolution. Please contact a Residents Energy customer service representative by telephone or via email if you have questions or concerns regarding your ▇▇▇▇ or our service. If you are not satisfied with our initial attempt to resolve the problem, we ask that you request to have your issue escalated within our organization. If you remain unsatisfied, you may seek assistance from the DPU. Contact information for Residents Energy Customer Care and the DPU can be found above in the Contract Summary portion of this Agreement.
Complaints and Dispute Resolution. 15.1 If the Customer has any query or complaint regarding the performance of the Services, it may contact the Supplier and the Supplier shall endeavour to resolve the same in accordance with its complaints procedure.
15.2 In the event of any dispute concerning the performance of the Agreement, either Party may initiate a dispute resolution process by serving notice in writing on the other Party that a dispute has arisen. The notice shall include reasonable information as to the nature of the dispute. The Parties shall use all reasonable endeavours to reach a negotiated resolution through the following procedures:
15.2.1 within seven (7) days of service of the notice, an authorised representative of each of the Parties shall meet to discuss the dispute and attempt to resolve it;
15.2.2 if the dispute has not been resolved within seven (7) days of the first meeting of the authorised representatives, then the matter shall be referred to a senior manager or director of each of the Parties, who shall meet to discuss the dispute and attempt to resolve it; and
15.2.3 If the dispute remains unresolved fourteen (14) days following escalation under clause 15.2.2, either Party may refer the dispute for mediation in accordance with the London Court of International Arbitration Mediation Rules.
15.3 Either Party may issue formal legal proceedings at any time whether or not the steps referred to in this clause 15 have been completed.
Complaints and Dispute Resolution. 15.1. If a dispute arises between us which we are unable to resolve by negotiation the dispute shall be referred to Financial Services Complaints Limited (FSCL) and its determination shall be final and binding.
15.2. Zagga is registered under the Financial Service Providers (Registration and Dispute Resolution) ▇▇▇ ▇▇▇▇ and is a member of the FSCL dispute resolution scheme.
15.3. FSCL provides an independent and impartial dispute resolution service. Zagga is a participant of the scheme. You can contact FSCL by using an online form available at ▇▇▇.▇▇▇▇.▇▇▇.▇▇, emailing at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇, telephoning on 0800 347 257 or writing to FSCL, ▇▇ ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇. More information about FSCL’s dispute resolution process is at ▇▇▇.▇▇▇▇.▇▇▇.▇▇
Complaints and Dispute Resolution. 20.1 Complaints by Individuals about the provision of Services will follow the process outlined in the Complaints Resolution Protocol available on CLBC’s website at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇ under Policies & Publications.
20.2 Disputes between the SP and CLBC under this Agreement will follow the process outlined in the Dispute Resolution Protocol – Schedule F. In case of disputes concerning termination, termination under Section (18) can proceed and is not conditional on the completion of the process outlined in the Dispute Resolution Protocol – Schedule F.
Complaints and Dispute Resolution. 11.1. In the event of a dispute, the Client first must contact the Company's Client Support Service using the contacts specified in section 12 of this Agreement. If the Client deems the answer given by the Support Service to be unsatisfactory or the Support Service does not have the authority to resolve the question raised by the Client, the Client has the right to contact the Support Service with a request to forward the question to the Company’s Dispute Resolution Department or to send the complaint via email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.
11.2. When submitting a complaint, the Client must indicate the following information: ● the Client's first and last name; ● the Client's email address; ● when (date) and which operations were involved when the dispute arose or was detected; ● a detailed description of the situation; ● attached files confirming the dispute (if any). In order for the dispute to be resolved as soon as possible, the Client must provide all the above information in full.
11.3. In the event of non-compliance of the complaint with the requirements set out in clauses 11.1 and 11.2 of this Agreement, and/or if any of the following conditions exist, ● in the complaint, the Client makes provocative statements, unfounded accusations, or threats of “denigrating” the business image of the Company; ● the received message contains threats, insults, or vocabulary of an obscene nature aimed at the Company and/or its employees; Consideration of the Client's complaint may be rejected. The Company recognizes such actions as unacceptable and has the right to appeal against them to the competent authorities.
11.4. When considering a Client's complaint, the Company is always guided by their interests and is obliged to give a preliminary response within 2 (Two) business days from the day the complaint is received, containing the following information: ● confirmation of receipt of the complaint by the Dispute Resolution Department; ● preliminary results of the audit or information that may be relevant to the subject of the complaint; ● a deadline for making a decision regarding the complaint.
11.5. Within 10 (Ten) business days from the day following the date of the complaint, the Company provides the Client with an answer about the measures taken to resolve the dispute, as well as recommendations for further actions by the Client. If the Company needs to obtain additional information to settle the dispute, it is entitled to extend the time for consideration of t...
Complaints and Dispute Resolution. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Complaints and Dispute Resolution. If you have a query, complaint or dispute, you can contact us on: By Post: Locked Bag ▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇▇ ▇▇▇▇ Phone: ▇▇▇▇ ▇▇▇ ▇▇▇ Interpreter: 131 450 – For help using an interpreter visit TIS NRS: 133 677 – For help using this service visit NRS Email: ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ We will handle a complaint in accordance with our standard complaints and dispute resolution procedures, which can be found on our website or Evergy’s website, or provided to you on request. We will inform you of the outcome of our review of your complaint. If you are not satisfied with our response to the complaint, you may refer the complaint or dispute to the energy ombudsman (including for free independent information and advice), where the ombudsman has jurisdiction.
Complaints and Dispute Resolution. If you have a query, complaint or dispute, you can contact us on: By Post: Locked Bag ▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇▇ ▇▇▇▇ Phone: ▇▇▇▇ ▇▇▇ ▇▇▇ Interpreter: 131 450 – For help using an interpreter visit TIS NRS: 133 677 – For help using this service visit NRS Email: ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ We will handle a complaint in accordance with our standard complaints and dispute resolution procedures, which can be found on our website, or provided to you on request. We will inform you of the outcome of our review of your complaint. If the complaint relates to the sale of Cooker Gas and you are not satisfied with our response to the complaint, you may refer the complaint or dispute to the energy ombudsman (including for free independent information and advice), where the ombudsman has jurisdiction.