Common use of Electronic and Telephone Instructions Clause in Contracts

Electronic and Telephone Instructions. Where we allow you to operate accounts by telephone or by other electronic processes (including internet banking, mobile banking and facsimile instructions) the following General Terms and Conditions will apply in addition to any express terms applying to specific financial products and services: a) we may rely and act on instructions or requests initiated electronically or by telephone using the correct password, PIN or code or (in the case of a facsimile) bearing a signature appearing to be that of the authorised signatory or where you have been identified to our satisfaction in our sole discretion; b) any password, PIN or code used in conjunction with telephone or electronically initiated instructions must not be disclosed to any person not authorised to carry out the telephone or electronically initiated instructions and must not be permitted by you to be copied or recorded in any form, the security of the passwords, PIN or codes being your sole responsibility; c) you will ensure that telephone and electronically generated instructions are clear and unambiguous; d) we may debit your accounts all amounts which you have requested to be paid (including all charges payable by you); and e) to the extent provided by law, you indemnify us against all liabilities incurred resulting from us or Banzpay acting or omitting to act in accordance with a telephone or electronically generated instruction which is or purports to have been given by or on behalf of you in relation to your accounts. We and Banzpay may, as part of our security procedures, record and retain telephone or electronically generated instructions for a period of 7 years.