Common use of Electronic Written Inquiry Response Clause in Contracts

Electronic Written Inquiry Response. At least a ninety-eight percent (98%) average in the QUARTER for customer service issues submitted via CONTRACTOR’S web-portals and mobile app that were responded to within two (2) BUSINESS DAYS. (See Section 175 Customer Service.) One thousand dollars ($1,000) for each percentage point (or fraction thereof) for which the standard is not met in each QUARTER.

Electronic Written Inquiry Response. At least a ninety-eight percent (98%) average in the QUARTER for customer service issues submitted via CONTRACTOR’S web-portals and mobile app that were responded to within two (2) BUSINESS DAYS. (See Section 175 170 Customer Service.) One thousand dollars ($1,000) for each percentage point (or fraction thereof) for which the standard is not met in each QUARTER.