Emergency After-Hours Support Sample Clauses

The Emergency After-Hours Support clause defines the terms under which support services are provided outside of regular business hours in urgent situations. Typically, this clause outlines the types of emergencies covered, the process for requesting after-hours assistance, and any additional fees or response time commitments that may apply. Its core function is to ensure that critical issues can be addressed promptly at any time, minimizing downtime and operational disruption for the client.
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Emergency After-Hours Support. The helpdesk service is monitored after business hours and emergency support issues are addressed within one (1) hour. An emergency support issue is defined as an issue involving the system being down and inoperable and does not include Payer payment issues. ▇▇▇▇▇▇ may request email notification be provided in the event the system is down and inoperable.
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Emergency After-Hours Support. If You are on a Managed Service Plan, all work performed on tasks that are both a) included in the Managed Service Plan (see Appendix I) and b) performed during normal working hours from 8am-5pm US Central Time, Monday through Friday, excluding Holidays (“Regular Business Hours”), is included in the Monthly Managed Service Fee specified above. While We strive to meet the needs of all of Our clients – even after hours and on holidays – We cannot guarantee the same response times for after-hours requests as standard business hours, unless the request is clearly indicated as an Emergency and is submitted via the appropriate channels outlined in the Client Handbook. If You experience an emergency and require immediate service outside of our Regular Business Hours, You must follow the instructions in the Client Handbook for submitting an Emergency request. All such requests must clearly state the urgency of the issue and the desired timeline for a resolution. You agree that all Emergency and After-Hours Support will be billable at Our Emergency and After-Hours Rate, and that Support may not be available on Major holidays such as Christmas day or Thanksgiving Day. The following holidays are observed by Us (if a Holiday falls on a Saturday or Sunday, then the Holiday will be observed on the Friday preceding, or the Monday following, said Holiday): • Christmas Day • Christmas Eve • New Year’s Day • Good Friday
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Emergency After-Hours Support. (a) Emergency support is available only to subscribers of the emergency support program and is provided through The Support Center. (b) Emergency services are designed to address critical technical issues during weekends and holidays when the Helpdesk is closed. A critical issue is a problem that renders your Island Pacific products unable to function in a manner permitting normal operation of your business. (c) There is [ * ]
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Related to Emergency After-Hours Support

  • Emergency Access The Tenant must give the Landlord (or persons acting on the Landlord’s behalf) immediate access to the Property in the event of an emergency on the Property.

  • Emergency Work Employees who are required to report for emergency work on non- workdays, or outside of their regular hours of work on a scheduled workday or on holidays which they are entitled to have off, shall be paid overtime compensation for the actual work time and for travel time in connection therewith, but such travel time shall not exceed one-half (1/2) hour.

  • Under-Frequency and Over Frequency Conditions The New York State Transmission System is designed to automatically activate a load- shed program as required by the NPCC in the event of an under-frequency system disturbance. Developer shall implement under-frequency and over-frequency relay set points for the Large Generating Facility as required by the NPCC to ensure “ride through” capability of the New York State Transmission System. Large Generating Facility response to frequency deviations of predetermined magnitudes, both under-frequency and over-frequency deviations, shall be studied and coordinated with the NYISO and Connecting Transmission Owner in accordance with Good Utility Practice. The term “ride through” as used herein shall mean the ability of a Generating Facility to stay connected to and synchronized with the New York State Transmission System during system disturbances within a range of under-frequency and over-frequency conditions, in accordance with Good Utility Practice and with NPCC Regional Reliability Reference Directory # 12, or its successor.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

  • System Access CUSTOMER agrees to provide to PROVIDER, at CUSTOMER’S expense, necessary access to the mainframe computer and related information technology systems (the “System”) on which CUSTOMER data is processed during the times (the “Service Hours”) specified in the PSAs, subject to reasonable downtime for utility outages, maintenance, performance difficulties and the like. In the event of a change in the Service Hours, CUSTOMER will provide PROVIDER with at least fifteen (15) calendar days written notice of such change.