Emergency Support Hours Sample Clauses

Emergency Support Hours. Standard emergency support is available during business hours (Monday through Friday, 9:00 AM to 5:00 PM EST), excluding holidays.
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Emergency Support Hours. Monday - Friday 6AM - 6PM PST Saturday/Sunday 6AM - 3PM PST Emergency Contact Number: (▇▇▇) ▇▇▇-▇▇▇▇ Local or (▇▇▇) ▇▇▇-▇▇▇▇ Toll Free - Select Option 9 for Emergency Support. You MUST leave a message in the Emergency voicemail with the Company Name, the name of the person reporting the issue, best number to call back, and a detailed description of the issue. Our on-call support will return your call within 1 hour. This SLA applies to Evosus Business Management Software only, and does not include Network Support Services. Network Consulting is billable a service. Network Consulting includes issues related to network connectivity, hardware support (printers, card readers), troubleshooting, and any issue related to the network environment necessary for running Evosus Software. Please review the Professional Services Agreement for details. Database transfers (from one server to another) or restorations (ex. in a server down situation) are services our Network team can provide, however these services are not included within our SLA. A written quote can be provided at the time of service request and the services shall be paid in advance of completion.
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Related to Emergency Support Hours

  • Emergency Situations If the condition is an emergency, this will be communicated to the Contractor with the request that corrections are to be accomplished immediately. The Contractor shall respond to the notice in emergency situations within twenty-four hours. If the Contractor fails to respond within this time limit, the Owner may correct the defect and charge the Contractor for the Work. If it is determined the complaint is not the responsibility of the Contractor, the Contractor shall be promptly paid for the cost of the corrective work. The Contractor shall give notice in writing to the Owner when corrections have been completed.

  • Emergency Services The parties recognize that in the event of a strike or lockout, situations may arise of an emergency nature. To this end, the Employer and the Union will agree to provide services of an emergency nature.

  • Emergency Situation In the event of an emergency situation beyond our reasonable control, such as an "act of God," war, fire, or natural disaster, services involving your account could be available only in a modified or reduced form or could be entirely unavailable. Unless expressly prohibited by applicable law, you agree that we will have no liability to you for such modification, reduction, or unavailability of services caused by an emergency situation.

  • Emergency Service If you are unable to reach Administrator at 877.634.0964 and you require emergency repair, you may contact any manufacturer authorized service repair facility listed in Your phone book or online. Mail Administrator Your original repair bill along with the technician’s report and a copy of the Agreement to the address at the top of this Agreement for reimbursement. All coverage and exclusions in this Agreement will apply.

  • Emergency Work Employees who are required to report for emergency work on non- workdays, or outside of their regular hours of work on a scheduled workday or on holidays which they are entitled to have off, shall be paid overtime compensation for the actual work time and for travel time in connection therewith, but such travel time shall not exceed one-half (1/2) hour.