Emergency Support Services Clause Samples

The Emergency Support Services clause outlines the obligations and procedures for providing assistance during unforeseen or crisis situations. Typically, this clause specifies the types of support to be rendered, such as technical help, resource allocation, or personnel deployment, and may detail response times or communication protocols. Its core function is to ensure that parties are prepared to respond effectively to emergencies, minimizing disruption and safeguarding operations or individuals involved.
Emergency Support Services. 1 additional year, 3 years total ($495 per year, $1,485 total)
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Emergency Support Services. The Fault Reporting System (for SL1 and SL2) is available 24 hours a day, 7 days a week via WEB interface on service portal. Calls to the Help Desk are generally answered immediately (during Business hours only). During the call, an initial description of the problem must be clearly communicated to the Novatek support engineer. At that time, the Novatek engineer will, if possible, give immediate instructions to help alleviate the problem. You should immediately log a Trouble Ticket into the Fault Reporting System and send a supporting email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ with a clear written description of the Fault. Remote access to the system MUST also be immediately activated by you and details provided to the Novatek engineer verbally and in email. A Novatek technical engineer shall respond within Fault reaction time schedule defined in Part V of a Trouble Ticket being raised, to assess and help resolve the problem via phone, email, remote access or other viable means. A tracking number for the incident will be issued to you during this follow up process.
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Emergency Support Services. Contractor shall provide twenty-four (24) hours, seven (7) days a week telephone, internet and/or on-site emergency service, on an as-needed basis to the County under this contract. No additional charges should apply to services rendered after hours or on any holidays. Emergency services shall be utilized to restore the system to normal operation. When an emergency is deemed to exist by an authorized County representative, the contractor will be notified of the emergency condition.  The standard on-site response time for emergency support is within two (2) hours from the time of notification.  When an emergency is due to poor maintenance by the Contractor, Emergency Services shall be performed at no additional cost to the County.  Only In the event of an emergency that is due to external circumstances (an act of nature, war, riot, sovereign conduct, or conduct of third parties), the Contractor shall ▇▇▇▇ for Emergency Services in accordance with Appendix C – Price Schedule.
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Emergency Support Services. On a continuous basis, Contractor shall provide a dedicated telephone number with voice mail messaging and pager service, for the purpose of City contacting Contractor’s support professional. Contractor shall provide professional telephone support services within 2 hours of City contacting dedicated telephone number. Contractor may limit the number of City Staff allowed to call emergency support services to no less than 4 staff members, as designated by City. For a critical emergency, which shall be defined to include any failure of the City’s network hardware or software that causes a substantial reduction in the effective operations of the City’s computer network, Contractor shall dispatch qualified staff to City Hall for arrival within 4 hours of City contacting dedicated telephone number.
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Related to Emergency Support Services

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.