End User Technical Support Sample Clauses
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End User Technical Support. During the Service Plan Term, Apple will provide You or Your Authorized Users with priority access to telephone and web-based technical support resources (“End-User Technical Support”) on a 24/7 basis as described on the AppleCare+ for Business Essentials Service Plan Support Page: ▇▇▇▇▇.▇▇▇/▇▇▇▇▇/▇▇▇▇▇-▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇▇/ applecareplus/business-essentials/ac-plus-business-essentials-service.pdf. Apple reserves the right to amend the End-User Technical Support included under the Service Plan, at any time, by posting updates to the AppleCare + for Business Essentials Service Plan Support Page. Apple will not amend the End-User Technical Support in a way that (i) materially reduces the End-User Technical Support benefits provided to Institution, (ii) materially impacts Apple’s obligation to deliver End-User Technical Support Services to Institution, or (iii) materially impacts the rights or benefits that Institution receives under the End-User Technical Support. For any updates that affect Institution’s Service Plan, Apple will notify Institution of the update via the email address registered by Institution no less than thirty (30) days prior to the effective date of the update. The terms described at the AppleCare+ for Business Essentials Service Plan Support Page, as may be amended from time to time, are incorporated into these Terms and Conditions as if fully set forth herein. In the event of any inconsistencies between the terms in this document and the terms at the AppleCare+ for Business Essentials Service Plan Support Page, the terms at the AppleCare+ for Business Essentials Service Plan Support Page will govern. End-User Technical Support may include assistance with installation, launch, configuration, troubleshooting, and recovery (excluding data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when Hardware Services are required. Apple will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term "Major Release" means a significant version of software that is commercially released by Apple in a release number format such as "1.0" or "2.0" and which is not in beta or pre-release form.
End User Technical Support. Reseller shall provide technical support and training to End-User in the effective use of the Products.
End User Technical Support. You are responsible for providing all technical support services and updates to distributors and end users. Any technical support questions Oracle receives from end users will be referred to you. You shall have the right to provide technical support for the programs to end users, including you or your affiliated entities if you have distributed the application package to you or such entities, provided (a) that you continually maintain your membership in the Oracle PartnerNetwork and maintain annual technical support for the development licenses that you acquire pursuant to your Oracle PartnerNetwork Agreement with Oracle and (b) subject to your payment to Oracle of the applicable annual fees for end user technical support set forth in Section H (Fees and Taxes) below. If you contract to provide or provide technical support services to an end user for an application package, including but not limited to providing any updates to the programs, then you must report such services to Oracle in accordance with Section F (Reporting) above and pay the applicable end user technical support fee. Technical support is effective upon shipment or delivery by you to the end user, or if shipment or delivery is not required, upon the effective date of the order with Oracle, unless otherwise stated in your order with Oracle. If your order was placed through the Oracle Store or other online ordering system, the effective date is the date your order was accepted by Oracle. Upon expiration of this agreement, you may continue to provide technical support to end users provided that (a) this agreement was not terminated due to your breach of a material term of this agreement; (b) you continuously maintain your membership in the Oracle PartnerNetwork and thereby maintain technical support for the development licenses that you acquired pursuant to your Oracle PartnerNetwork Agreement with Oracle; (c) you pay all applicable fees and comply with the reporting requirements set forth in this agreement. After expiration of this agreement, renewal fees for end user technical support shall be invoiced by Oracle annually in advance. Fees for technical support shall be due and payable in advance thirty (30) days from date of invoice. Annual technical support is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not...
End User Technical Support. (a) ROADSHOW shall provide end user technical support to all end users of the Products. BII will provide reasonable telephone consultation to ROADSHOW with respect to any questions or problems concerning the Products or the use of the Products;
(b) At ROADSHOW's request, BII shall provide reasonable assistance to ROADSHOW's software, support personnel in connection with ROADSHOW's technical support of end users of the Product Packages.
End User Technical Support. As set forth below, you will use commercially reasonable efforts to provide technical and service related support to End Users who download one or more of the Applications from the Carrier Catalog on a 24 hours a day, seven (7) days a week basis by both telephone and electronic mail (“End User Technical Support”). End User Technical Support will include, but is not limited to, the functions set forth below. • Establishment and maintenance of a toll free telephone number for End Users to call to obtain End User Technical Support. • Establishment and maintenance of an electronic mail address specifically for End Users to write to obtain End User Technical Support. • Answering the toll free telephone number with a standard, professional support greeting. • Answering all messages sent to the electronic mail address using a standard, professional format. • Troubleshooting of World Wide Web connection problems when brought to your attention by End Users in calls to the toll free telephone number or in messages to the electronic mail address. • Provide basic End User assistance on navigation and use of the Applications when requested by End Users in calls to the toll free telephone number or in messages to the electronic mail address. • Assist End Users with registration, password and user profile issues when requested in calls to the toll free telephone number or in messages to the electronic mail address. • Log all calls to the toll free telephone number and all messages to the electronic mail address, each a Problem Action Request (“PAR”), and keep records of those logs for at least two (2) years. • Conduct ongoing testing of the Applications to proactively troubleshoot and resolve problems.
End User Technical Support. ( Keep any commitment here minimal, but do enough to make the ROI look good.)
End User Technical Support. BSC shall provide end user technical support to all end users on the Translated Products.
End User Technical Support. The Agreement will provide that the Developer is to be solely responsible for providing technical support to end users of the Product.
End User Technical Support. Subject to the terms of this Agreement, SOPHiA shall train its personnel and establish product information database such that SOPHiA can perform the technical support to End Users. To that effect, Twist shall make available all training material it has at its disposal with respect to the Products. The primary point of contact for the purposes of any technical support to SOPHiA at Twist’s technical support shall be [**].