Support to End Users Sample Clauses
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Support to End Users. Partner shall be responsible for ensuring that End Users are provided or have access to Support for Software sublicensed by Partner. Partner shall either: (i) be responsible for distributing Updates and providing Support to its End Users, for which Hyperion will have no responsibility for providing Support directly to Partner's End Users; or (ii) arrange for End Users to contract directly with Hyperion for Support of Restricted Full Use Sublicenses only ("RFU Support"), for which Hyperion will provide RFU Support to Partner's End Users who have contracted directly with Hyperion for such RFU Support; or (iii) subcontract Hyperion, pursuant to the subcontracting terms set forth in Section 5(d) below, to provide RFU Support to End Users on Partner's behalf. In no event will Hyperion be responsible for providing Support or maintenance services with respect to Partner Products. Any error or other problem arising from an End User's use of the Partner Products shall be referred to Partner, and Hyperion shall have no further obligation with respect to such error or problem. Partner shall be responsible for distributing Updates and providing Support to its Resellers and Hyperion will have no responsibility for providing Support directly to Partner's Resellers.
Support to End Users. During the term of this Agreement, Primavera shall offer to End Users such technical support services as Primavera makes available to other end users of the Licensed Software at a price and under other terms and conditions that are substantially the same as those offered by Primavera to other similarly situated end users, including the applicability of Primavera's technical support policies with respect to superseded versions of the Licensed Software; provided, however, Primavera shall not offer, sell or distribute Enhancement Kits directly to End Users, regardless of whether they subscribe to Primavera's technical support services. The parties acknowledge and agree that ICARUS, its Affiliate and Dealers shall have sole opportunity and responsibility to order such Enhancement Kits from Primavera and distribute them to End Users.
Support to End Users. At S-VAR's sole expense, S-VAR agrees to maintain a qualified support staff capable of providing technical support services as S-VAR's customers may require. S-VAR shall make its support staff available to customers for telephone consultation during S-VAR's normal business hours, with charges for this support at the discretion of the S-VAR. The S-VAR may also refer its customers to MTI for any additional support services required, but S-VAR's customers will be charged at MTI's published rates for this service, and the referral will be accepted by MTI at MTI's * OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.
Support to End Users. Partner is responsible for providing all support with respect to the Integrated Hosting Services and the Active Materials to End Users. Active will not be responsible for providing support to End Users.
Support to End Users. Licensor shall provide all End Users with the same customer service and technical support that Licensor provides to other end users of the Licensed Products. Infinium shall provide Licensor with standard FAQs regarding the Service.
Support to End Users. Caere will provide support to end-users of Programs as set forth in Caere's then current retail Support Program ("Standard Program") which program may be modified by Caere at its discretion to ensure that it shall [...***...
Support to End Users. Infinium shall provide all End Users with industry-standard customer service and technical support with regard to the Service, and shall be responsible for billing and collecting all amounts due from End Users for use of the Service.
Support to End Users. (1) Free Support: Licensor's On-Line system.
Support to End Users. Unless otherwise agreed to in writing by VeriFone, VeriFone shall not be responsible for supporting any End Users of the VeriSmart Applications. Licensee shall ensure that it and/or its designee (including subdistributors) support all End Users of the VeriSmart Applications, including, at a minimum, answering and responding to telephone calls and email, logging calls and messages, problem determination, providing known work-arounds and solutions to problems, tracking problem resolution and providing technical bulletins and other information to End Users. Licensee shall use reasonable efforts to ensure all End Users contact Licensee and/or its designee directly for support. If, notwithstanding such efforts, VeriFone is being contacted by a significant number of End Users, Licensee and VeriFone will cooperate to develop procedures and practices to minimize such contact.