Common use of Support to End Users Clause in Contracts

Support to End Users. At S-VAR's sole expense, S-VAR agrees to maintain a qualified support staff capable of providing technical support services as S-VAR's customers may require. S-VAR shall make its support staff available to customers for telephone consultation during S-VAR's normal business hours, with charges for this support at the discretion of the S-VAR. The S-VAR may also refer its customers to MTI for any additional support services required, but S-VAR's customers will be charged at MTI's published rates for this service, and the referral will be accepted by MTI at MTI's * OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.