ESCALATION GUIDELINES. Metawave shall endeavor to initiate support within the specified response time. If the trouble has not been corrected within twenty-four (24) hours after the request for support, the trouble shall be escalated to Metawave's engineering laboratories. No charge will be made for any escalation.
Appears in 2 contracts
Sources: General Purchasing Agreement (Metawave Communications Corp), General Purchasing Agreement (Metawave Communications Corp)