Escalation Level Contact Notified Sample Clauses
Escalation Level Contact Notified. State 1 Support Manager State 2 4 Business Hours State 3 8 Business Hours
CHANGES IN EMERGENCY AND SERVICE CONTACT PERSONS In the event that the name or telephone number of any emergency or service contact for the Competitive Supplier changes, Competitive Supplier shall give prompt notice to the Town in the manner set forth in Article 18.3. In the event that the name or telephone number of any such contact person for the Town changes, prompt notice shall be given to the Competitive Supplier in the manner set forth in Article 18.3.
Contact Points Each Party shall designate a contact point to facilitate communications between the Parties on any matter covered by this Agreement.
Informal Level Before filing a formal written grievance, the grievant shall attempt to resolve it by an informal conference with his/her immediate supervisor.
CHANGES TO THE CALCULATION OF INTEREST 10.1 Absence of quotations
SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.