Escalation Procedures for EarthLink Clause Samples

Escalation Procedures for EarthLink. The following measures to be taken by EarthLink in response to Service Interruptions shall occur when such Service Interruptions are due to errors or omissions by iOwn personnel or agents. Such measures will not be taken if the error or omission originates from the actions of EarthLink personnel or agents. a) In the event of a Complete Outage, the iOwn contact person will contact EarthLink as soon as practicable following iOwn's identification of a Service Interruption and will notify EarthLink of the nature of the Service Interruption and the estimated time of resumption of service. iOwn's contact person will keep EarthLink notified of progress in resolving the Service Interruption. If the Service Interruption is estimated to last longer than thirty (30) minutes, EarthLink will have the option, at EarthLink's sole discretion, of: i) removing any links or references to the Co-Branded Site from the EarthLink Site; or ii) to redirect any links to any web address or Services experiencing a Service Interruption, to an explanatory page of EarthLink's choosing. EarthLink may publish such explanatory page, and may choose in its sole discretion the wording of any explanatory messages on such page. EXECUTION COPY

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