Essential Requirements. Qualifications & Licences Appropriate post-secondary qualifications and / or industry experience relevant to the position. Eg Certificate IV in Information Technology Support or currently undertaking. Working with Vulnerable People Registration – Department of Consumer, Building and Occupational Services. National Police History Record Check – Tasmania Police Drivers Licence - Transport Tasmania Experience Minimum Experience – Minimum of 3 years’ practical experience in the administration and delivery of IT services including support, network and server infrastructure, Active Directory in a hybrid configuration, image creation and deployment, Microsoft 365 including ATP, network printing, audio/visual technologies, telecommunications e.g. VOIP/SIP, Microsoft Server OS and applications Desirable Experience: • FreshService (ticketing system) • Microsoft Windows 10 and Office 365 Apps (primarily), Mac OS / iOS (secondary) • Microsoft Active Directory (user/group management) • Microsoft Office 365 Administration (w/ strong focus on ATP, Azure AD, SharePoint, Teams and associated products) • Microsoft Endpoint Manager (formerly SCCM, Windows device management) • JAMF (Apple device management) • Network Infrastructure (wired and wireless) • Various cloud-based products and systems • Various peripherals and audio-visual solutions (installation and maintenance) • Multifunction copiers and network printers • VoIP solutions • CCTV, Alarm and Guest Visiting solutions Knowledge Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming preferably in a large organisation. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Personal Attributes Attention to Detail — Being careful about detail and thorough in completing work tasks. Dependability — Being reliable, responsible, and dependable, and fulfilling obligations. Cooperation — Being pleasant with others on the job and displaying a good-natured, cooperative attitude. Analytical Thinking — Analysing information and using logic to address work-related issues and problems. Integrity — Being honest and ethical. Adaptability/Flexibility — Being open to change (positive or negative) and to considerable variety in the workplace. Initiative — A willingness to take on responsibilities and challenges. Concern for Others — Being sensitive to others' needs and feelings and being understanding and helpful on the job. Achievement/Effort — Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Leadership — A willingness to lead, take charge, and offer opinions and direction. Innovation — Creativity and alternative thinking to develop new ideas for and answers to work-related problems. Social Orientation — Preferring to work with others rather than alone and being personally connected with others on the job. IT Services Support • Undertake general IT support tasks including hardware and software support, fault diagnosis and problem solving. • Respond to Service Desk requests, phone calls, walk-ups or emails promptly and efficiently, seeking additional assistance where required. • Provide IT support that facilitates teaching and learning. • Demonstrated high level technical diagnostic and problem-solving skills in an IT environment. • Understanding of the issues related to current and future use of IT resources, principles, procedures and/or practices. • Attention to detail • Provide IT support and training to a wide range of student ages and levels of competence. • Under direction, undertake installation, testing and maintenance of computers, software, networking, peripherals and audio-visual equipment. • Under the direction of the IT Services Manager, undertake special projects as identified and required. • Work closely with third party providers as required. • Maintain comprehensive documentation and record keeping. • Support the Manager as required. • Maintain confidentiality and discretion at all times. Departmental Planning • Contribute to the planning and development of mission critical policy, processes and guidelines for business continuity. • Support the IT Team to successfully achieve the team strategies. • Attention to detail • Maintain confidentiality and discretion at all times. Work Safely • Ensure you behave in a way that is safe and appropriate in all situations. • Undertake any training as required for the effective performance of your duties. • Follow Launceston Church Grammar School Workplace Health and Safety policy and procedures. • Report any hazards, accidents and incidents. • Student and staff safety are maximised. • Students and staff are not exposed to unnecessary risk of harm. • All Launceston Church Grammar School policy compliance is met. • Student and staff safety are maximised. • Students and staff are not exposed to unnecessary risk of harm. • All Launceston Church Grammar School policy compliance is met.
Appears in 1 contract
Sources: Enterprise Agreement
Essential Requirements. Qualifications & Licences Appropriate post-secondary qualifications and / or industry experience relevant to the position. Eg Certificate IV in Information Technology Support or currently undertaking. Working with Vulnerable People Registration – Department of Consumer, Building and Occupational Services. National Police History Record Check – Tasmania Police Valid Drivers Licence - Transport Tasmania Experience Minimum Experience – Minimum of 3 2+ years’ practical experience in the administration and delivery of IT services including services, support, network and server infrastructure, Active Directory in a hybrid configuration, image creation and deployment, Microsoft 365 including ATP, network printing, audio/-visual technologies, telecommunications e.g. VOIP/SIP, Microsoft Server OS and applications . Desirable Experience: • FreshService (ticketing system) • Microsoft Windows 10 and Office 365 Apps (primarily), Mac OS / iOS (secondary) • Microsoft Active Directory (user/group management) • Microsoft Office 365 Administration (w/ strong focus on ATP, Azure AD, SharePointSharepoint, Teams and associated products) • Microsoft Endpoint Manager (formerly SCCM/InTune, Windows device management) • JAMF (Apple device management) • Network Infrastructure (wired and wireless) • Various cloud-based products and systems • Various peripherals and audio-visual solutions (installation and maintenance) • Multifunction copiers and network printers • VoIP solutions • CCTV, Alarm and Guest Visiting solutions Knowledge Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming preferably in a large organisation. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Personal Attributes Attention to Detail — Being careful about detail and thorough in completing work tasks. Dependability — Being reliable, responsible, and dependable, and fulfilling obligations. Cooperation — Being pleasant with others on the job and displaying a good-natured, cooperative attitude. Analytical Thinking — Analysing information and using logic to address work-related issues and problems. Integrity — Being honest and ethical. Adaptability/Flexibility — Being open to change (positive or negative) and to considerable variety in the workplace. Initiative — A willingness to take on responsibilities and challenges. Concern for Others — Being sensitive to others' needs and feelings and being understanding and helpful on the job. Achievement/Effort — Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Leadership — A willingness to lead, take charge, and offer opinions and direction. Innovation — Creativity and alternative thinking to develop new ideas for and answers to work-related problems. Social Orientation — Preferring to work with others rather than alone and being personally connected with others on the job. IT Services Support • Undertake general IT support tasks including hardware and software support, fault diagnosis and problem solving. • Respond to Service Desk requests, phone calls, walk-ups or emails promptly and efficiently, seeking additional assistance where required. • Provide IT support that facilitates teaching and learning. • Provide IT support and training to a wide range of student ages and levels of competence. • Under direction, undertake installation, testing and maintenance of computers, software, networking, peripherals and audio-visual equipment. • Demonstrated high level technical diagnostic and problem-solving skills in an IT environment. • Understanding of the issues related to current and future use of IT resources, principles, procedures and/or practices. • Attention to detail • Provide IT support Maintain confidentiality and training to a wide range of student ages and levels of competence. • Under direction, undertake installation, testing and maintenance of computers, software, networking, peripherals and audio-visual equipmentdiscretion at all times. • Under the direction of the IT Services Manager, undertake special projects as identified and required. • Work closely with third party providers as required. • Maintain comprehensive documentation and record keeping. • Support the Manager as required. • Maintain confidentiality and discretion at all times. Departmental Planning • Contribute to the planning and development of mission critical policy, processes and guidelines for business continuity. • Support the IT Team to successfully achieve the team strategies. • Attention to detail • Maintain confidentiality and discretion at all times. Work Safely • Ensure you behave in a way that is safe and appropriate in all situations. • Undertake any training as required for the effective performance of your duties. • Follow Launceston Church Grammar School Workplace Health and Safety policy and procedures. • Report any hazards, accidents and incidents. • Student and staff safety are maximised. • Students and staff are not exposed to unnecessary risk of harm. • All Launceston Church Grammar School policy compliance is met. • Student and staff safety are maximised. • Students and staff are not exposed to unnecessary risk of harm. • All Launceston Church Grammar School policy compliance is met.
Appears in 1 contract
Sources: Enterprise Agreement