Evaluation and Oversight. The Contractor shall be responsible for establishing and conducting a program for the continuing evaluation of the food service and retail operations conducted under this Contract. The purpose of this program shall be to identify any area where the Concession Operators may be able to improve the customer service and productivity of the operations. The Contractor shall initiate notification to the Concession Operators of any recommended actions to improve performance, and shall subsequently document whether such recommended actions were taken. The Contractor shall also provide analysis and services as described more fully below in support of the Authority’s food service and retail operations. In performing the continuing evaluation of the Airport’s food service and retail operations, the Contractor shall provide the following on a regular basis:
Appears in 2 contracts
Sources: Concession Management Contract, Concession Management Contract