Common use of Exceptional Call Reporting Clause in Contracts

Exceptional Call Reporting. 7.1 Where we supply you with the Fixed Voice Service, you will also receive (for an additional fee as stated in the relevant Ancillary Document) the Exceptional Call Reporting Service (the “ECR Service”) unless you expressly opt out in writing from receiving this Service (using our standard opt out letter which we will provide to you for that purpose). If you opt out, we draw your attention to Clause 5.3 within Part A regarding your financial exposure for all Charges incurred regardless of whether any Fraud has taken place. 7.2 Where we supply you with the ECR Service, we will use reasonable endeavours to: 7.1.1 monitor Call activity on all Lines that we supply to you for 365 days per year; 7.1.2 suspend outbound calls on any affected Line when we reasonably suspect that Exceptional Call Activity is taking place (and notify you of the same as soon as practicable); and 7.1.3 (following receipt of a written request from you) use reasonable endeavours to procure that bars be placed to mitigate any suspected Exceptional Call Activity. In the absence of any request from you, we may, but are not obliged to, suspend any Service where we are aware or reasonably suspect that Exceptional Call Activity is taking or may imminently take place. You acknowledge that the placement and removal of bars is reliant on our suppliers and other third parties and will not take effect instantaneously. You will indemnify us against any Liability incurred by a member of our Group arising out of or in connection with the placement and removal of any such bars.