Exceptions to Liability for Service Level Credits Sample Clauses
The 'Exceptions to Liability for Service Level Credits' clause defines circumstances under which a service provider is not obligated to grant service level credits, even if agreed performance standards are not met. Typically, this clause outlines specific situations—such as force majeure events, customer-caused issues, or scheduled maintenance—where service disruptions do not trigger the provider’s liability for credits. Its core function is to limit the provider’s financial exposure by clearly delineating scenarios where service credits are not applicable, thereby ensuring fairness and managing risk for both parties.
Exceptions to Liability for Service Level Credits. Service Provider shall not be liable to pay County Service Level Credits for any failure to meet a Service Level Standard to the extent that such a failure is directly attributable to (i) a Force Majeure Event; (ii) breaches of this Agreement by County, provided that Service Provider has provided County with reasonable notice of such breach immediately after becoming aware of it and Service Provider has used all Commercially Reasonable Efforts to perform notwithstanding such breach; or (iii) acts or omissions of County or its suppliers, provided that Service Provider has provided County with reasonable notice of such act or omission immediately after becoming aware of it and Service Provider has used all Commercially Reasonable Efforts to perform notwithstanding such acts or omissions, or (iv) the first manifestation of an extraordinary latent error or defect in Equipment used by Service Provider in providing the Services (and any related repeated instances pending the applicable Service Provider’s correction of the defect) if such defect was (1) unknown to Service Provider and (2) not disclosed in any information distributed by the third party licensor, manufacturer, or distributor and (3) not preventable or discoverable through normal testing or maintenance procedures.