Required Service Level Sample Clauses

The Required Service Level clause defines the minimum standards of performance or quality that a service provider must meet under an agreement. It typically outlines specific metrics, such as response times, uptime percentages, or resolution deadlines, which are used to measure whether the service is being delivered as promised. By establishing clear benchmarks, this clause ensures accountability and provides a basis for addressing underperformance, thereby protecting the interests of the party receiving the service.
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Required Service Level. The Required Service Level is the minimally acceptable ordinary-course value for a Service Level Measurement. Any failure to meet or exceed a Required Service Level may constitute, depending upon the facts and circumstances, a material breach of Service Provider’s obligations under the Service Agreement.
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Required Service Level. 6.1. Fluent shall provide monthly service level reports to the Client in accordance with the Service Level statement set out in the SLA. 6.2. Fluent shall not be liable for any failure to achieve the Required Service Levels to the extent that such failure results from: 6.2.1. a breach by the Client of any of its obligations under the SLA or these Terms and Conditions; 6.2.2. an event of force majeure falling within the scope of clause 14. 6.3. In the event that the parties are unable to agree upon the cause of the failure to reach the Required Service Level or the extent to which the Required Service Levels may be adjusted, the matter shall be referred to an expert for determination in accordance with the Dispute Resolution Procedure.
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Required Service Level. The Parties’ mutual objective is to maintain: (i) a * service level on the Merchandise * (in each case, the “Required Service Level”).
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Required Service Level. The County requires a high level of service from the Contractor. When vending machines malfunction repeatedly or are out of product, it reflects poorly on the County, as well as the Contractor. Further, it negatively impacts Contractor profits and the County’s revenue share. Therefore, vending machines shall be maintained in good working order at all times. Upon notification of a damaged or non-working machine, the Contractor shall notify the County within twenty-four hours of delays and seventy-two (72) hours to repair or replace the machine if it is beyond repair. Service personnel shall check in with the Site Supervisor or their designee when inspecting or repairing vending machines at locations that are manned by Parks and Recreation staff. The machines shall be serviced for routine preventative maintenance (PM) at least semi-annually. A copy of the PM inspection report shall be made available to the County, if requested, within 10 days of receipt of the request. The machines shall be restocked at least once per week Mondays – Fridays between 8:00 am. – 5:00 pm. No restocking is permitted Saturdays or Sundays. Restocking twice per week may be required at some locations during high peak times and may be requested at the Site Supervisor’s discretion. Site Supervisors shall also have the ability to request product changes in their machines as they deem necessary.
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Required Service Level. 4.1. Each Service will have the following KPI measures applied to it for the Period: 1 Reporting The actual number of completed reports sent in on time as detailed in this Agreement where required per service 100% 2 Rectification of plant faults The number of faults fixed first time without recurring within 7 days, divided by the total number of faults occurring in the Period, as a percentage 95% 3 Planned maintenance events carried out on time against plan Number of maintenance activities completed within timescales within the VMI 98%
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Required Service Level. ▇▇▇▇ will provide Licensee with the specifications for all hardware platforms, operating systems, database management systems and any other ancillary products and services required to operate the Software to achieve a satisfactory level of service to eight thousand (8,000) concurrent logged-in Players. To the extent that Licensee discovers after launching the Games that additional servers or products are necessary to achieve a satisfactory level of service at the indicated number(as determined by the parties, acting reasonably), ▇▇▇▇ will pay fifty percent (50%) of the cost of the additional platforms, software or servers acquired by the Licensee in order to achieve the required service level.
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Related to Required Service Level

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Required Services Consultant agrees to perform the services, and deliver to City the “Deliverables” (if any) described in the attached Exhibit A, incorporated into the Agreement by this reference, within the time frames set forth therein, time being of the essence for this Agreement. The services and/or Deliverables described in Exhibit A shall be referred to herein as the “Required Services.”

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.