Common use of Excessive Service Degradation Clause in Contracts

Excessive Service Degradation. If the Service experiences latency greater than two times the applicable threshold for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of Service Unavailability for the purposes of Section 3.1 above, entitling the customer to the applicable remedies provided for in those Sections in lieu of a credit under Section 3.2.3.

Appears in 1 contract

Sources: Service Description and Sla

Excessive Service Degradation. If If, at any time, the Service experiences latency greater than two three times the applicable threshold above for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of Service Unavailability for the purposes of Section 3.1 above, 2.1 above entitling the customer to the applicable remedies credit provided for in those Sections that section in lieu of a credit under Section 3.2.3this section 2.2.

Appears in 1 contract

Sources: Service Terms and Sla for Global Crossing Ip VPN Service

Excessive Service Degradation. If If, at any time, the Service experiences latency greater than two times the applicable threshold above for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of Service Unavailability for the purposes of Section 3.1 above, entitling the customer to the applicable remedies provided for in those Sections in lieu of a credit under Section 3.2.3.4.1.2 through

Appears in 1 contract

Sources: Service Description and Sla for Global Crossing Converged Ip Services

Excessive Service Degradation. If If, at any time, the Service experiences latency greater than two three times the applicable threshold above for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of Service Unavailability for the purposes of Section 3.1 above, Section 2.1 above entitling the customer to the applicable remedies credit provided for in those Sections that section in lieu of a credit under Section 3.2.3this section 2.2.

Appears in 1 contract

Sources: Service Terms and Sla for Dedicated Internet Access Service