Excessive Service Degradation. If the Service experiences latency greater than two times the applicable threshold for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of Service Unavailability for the purposes of Section 3.1 above, entitling the customer to the applicable remedies provided for in those Sections in lieu of a credit under Section 3.2.3.
Appears in 1 contract
Sources: Service Description and Sla
Excessive Service Degradation. If If, at any time, the Service experiences latency greater than two three times the applicable threshold above for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of Service Unavailability for the purposes of Section 3.1 above, 2.1 above entitling the customer to the applicable remedies credit provided for in those Sections that section in lieu of a credit under Section 3.2.3this section 2.2.
Appears in 1 contract
Sources: Service Terms and Sla for Global Crossing Ip VPN Service
Excessive Service Degradation. If If, at any time, the Service experiences latency greater than two times the applicable threshold above for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of Service Unavailability for the purposes of Section 3.1 above, entitling the customer to the applicable remedies provided for in those Sections in lieu of a credit under Section 3.2.3.4.1.2 through
Appears in 1 contract
Sources: Service Description and Sla for Global Crossing Converged Ip Services
Excessive Service Degradation. If If, at any time, the Service experiences latency greater than two three times the applicable threshold above for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of Service Unavailability for the purposes of Section 3.1 above, Section
2.1 above entitling the customer to the applicable remedies credit provided for in those Sections that section in lieu of a credit under Section 3.2.3this section 2.2.
Appears in 1 contract
Sources: Service Terms and Sla for Dedicated Internet Access Service