Common use of Excessive Service Degradation Clause in Contracts

Excessive Service Degradation. If, at any time, the Service experiences jitter greater than two times the applicable threshold above for a sustained period of two hours or more, the time for which that jitter is experienced shall be considered a period of Service Unavailability for the purposes of Sections 4.1.2 through

Excessive Service Degradation. If, at any timefor a sustained period of two hours or more, the Service experiences jitter greater than two times the applicable threshold in the above for a sustained period of two hours or moretable, the time for which that such jitter is experienced shall be considered a period of Service Unavailability for the purposes of Sections 4.1.2 throughSection 3.1 above, entitling the Customer to the applicable remedies provided for in that Section in lieu of a credit under Section 3.4.3. This provision does not apply to On-Net Sites provisioned with Basic Class of Service.