Excessive Service Degradation. If, at any time, the Service experiences latency greater than three time the applicable threshold above for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of “Network Unavailability” for the purposes of Section 1 above entitling the customer to the applicable credit provided for that Section in lieu of a credit under this section 2.
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Sources: Service Level Agreement
Excessive Service Degradation. If, at any time, the Service experiences latency greater than three time the applicable threshold above for a sustained period of two hours or more, the time for which that latency is experienced shall be considered a period of “Network Unavailability” for the purposes of Section 1 2 above entitling the customer to the applicable credit provided for that Section in lieu of a credit under this section 23.
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