Common use of Extra Coverage Clause in Contracts

Extra Coverage. Extra Coverage is such services as will be provided by -------------- R-D, or its authorized representative, and for which Customer shall be separately billed at the hourly rate of [*] per hour, with a two (2) hour minimum, for services performed. Extra Coverage consists of: those services described above as "Basic Coverage" which are requested by the Customer to be performed by R-D outside PPM hours; any maintenance service which the Customer requests and R-D agrees to perform which is not included in "Basic Coverage", e.g., relocation of Equipment or Software, utilization of R-D personnel to supervise or perform the packaging and crating of Equipment or Software, etc.; any service call resulting from or required by the "Exclusions" set forth above; and any service performed when R-D determines that the cause of Equipment or Software failure was not the result of failure in Equipment, Software or communication facilities provided by R-D. Subsequent to the IMP set forth above, Customer may request R-D to perform Basic Coverage services outside the PPM set forth above. Customer agrees to pay an hourly rate equal to [*] per hour, with a two (2) hour minimum, any Basic Coverage services performed outside the PPM provided R-D 4, responded to such request within four (4) hours for any Zone A locations or within eight (8) hours for any other locations. In the event R-D does not respond to such Basic Coverage service request within the time frames set forth herein, Customer shall have no obligation to pay R-D the hourly rate. Zone A locations shall be as listed in R-D's published price book in effect at the time of request. -------------------- [*]Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. Any other Extra Coverage services performed hereunder shall be invoiced, and paid, at the hourly rate of [*] per hour, regardless of the time such service was performed. The monthly On-Site Maintenance Plan agreement prices for the Initial Order placed hereunder is set forth on Order Number 132450. Such prices are for Basic Coverage as set forth in Article III.a, Term of Individual Order, Leased Equipment and/or Software. Thereafter, Customer may elect to order maintenance coverage at rates, and for specific term lengths, to be mutually determined at time of Order.

Appears in 2 contracts

Sources: Master on Site Maintenance Plan (Concentric Network Corp), Master on Site Maintenance Plan (Concentric Network Corp)