Common use of Fault Escalation Clause in Contracts

Fault Escalation. Fault escalation procedures can be invoked in the following situations:  If a reported Fault exceeds the TTRF  Where an individual Fault condition is particularly sensitive and is deemed to be business affecting and a quicker resolution may be necessary. You may at any time during the Fault request immediate escalation. Escalation may be via the appropriate KCOM Group contact or on a direct peer to peer level. All requests are to clearly state the reason for escalation and any subsequent actions will be recorded on the KCOM Group Fault management system. We will use our best endeavours to respond as promptly and quickly as possible.

Fault Escalation. Fault escalation procedures can be invoked in the following situations:  • If a reported Fault fault exceeds the TTRF  • Where an individual Fault fault condition is particularly sensitive and is deemed to be business affecting and a quicker resolution may be necessary. You may at any time during the Fault fault request immediate escalation. Escalation may be via the appropriate KCOM Group contact or on a direct peer to peer level. All requests are to clearly state the reason for escalation and any subsequent actions will be recorded on the KCOM Group Fault Our fault management system. We will use our best endeavours to respond as promptly and quickly as possible.