Fault Management Clause Samples
The Fault Management clause outlines the procedures and responsibilities for identifying, reporting, and resolving faults or defects in products or services covered by the agreement. Typically, it specifies the timeframe for reporting faults, the process for investigating and rectifying issues, and the obligations of each party in managing faults, such as providing timely notifications or access for repairs. This clause ensures that faults are addressed efficiently and transparently, minimizing disruption and clarifying accountability for problem resolution.
Fault Management. Full details of the fault reporting process and contact names and numbers are set out in the Operations and Maintenance Manual.
Fault Management. The NOC will recognize, isolate, log faults and restore Services in the network. A situation may arise when the Optical Wavelength may experience degradation or outage. When calling in the outage, the Customer should provide an accurate description of the trouble with circuit identification to the NOC. It is essential that the Customer be able to provide physical access to their demarcation point to Rogers at the time of trouble should Rogers be the provider of the Customer’s Access Network. Rogers will perform diagnostic testing and physical loopback testing to determine the root cause of the outage.
Fault Management. Boomerang will provide fault management and recovery of the System. This includes logging of alarms, acting on alarms, and resolving the cause or limiting the effect.
Fault Management. Rogers will provide comprehensive Fault Management Services. These include:
4.2.1 Problem isolation, identification, and resolution on either primary or back up service.
4.2.2 Repair and restoral of Services supplied by Rogers.
4.2.3 Centralized coordination and management of service repairs, including dispatch of on-site technicians (as procured), trouble-ticket tracking, proactive notification and status reporting.
4.2.4 Centralized coordination and management of hardware repairs (only available to you if you have purchased Hardware maintenance through Rogers and has a valid Hardware vendor maintenance contracts). Restoral timelines are dependent on the Hardware vendor maintenance coverage and contract terms.
4.2.5 Restoration of CE firewall configuration following Network, access, and/or Hardware repairs. To ensure the integrity of the CE firewall configuration for restoration purposes, Rogers will assume responsibility for the configuration of the your CE firewall. Fault Management of your CE firewall is contingent upon the following conditions:
i. Documented IOS/Software bugs, defects, or vulnerabilities;
ii. Damaged or faulty Hardware, or;
iii. Your other systems, equipment, or applications.
Fault Management. In case of API malfunctions, the Customer can contact the support (Customer Support Center) indicated in the Mercedes-Benz /developers Portal or in the XENTRY Shop at the contact address indicated there.
Fault Management. 10.1 The Help-Desk Support Service
(a) PARTNER shall operate the Help-Desk in accordance with this Agreement, Contact details of the Help-Desk are set out in Appendix A. The Help-Desk may be accessed by telephone, email or fax.
(b) The Help-Desk will be located in Bandung. The Help-Desk will be operational between 8:00 am and 5:00 pm Mondays to Fridays (Indonesia - Bandung local time) and Emergency Support Service (by phone call only) will be operational and manned 24 hours a day, 365/366 days a year.
(c) PARTNER shall ensure that each time a call is made or an email of fax is sent to the Help-Desk, the call, email or fax will be attended to by a human operator within 3 minutes of its actual receipt by the Help-Desk. During this 3 minutes waiting period, any outages known to PARTNER should also be conveyed to TELKOM where necessary.
(d) Within 10 minutes of receiving the call, the email or fax, the Help-Desk will issue a Trouble Ticket and assign the problem to a specific TSC-2 technician to be attended to. The Help Desk will inform TELKOM of the name and contact Information of the TSC-2 assigned to the trouble ticket.
(e) All emergency problems will be dealt with under the Emergency Support Service described below.
(f) Each Trouble Ticket Issued Will Be Classified As Either:
(I) Critical";
Fault Management. In the event that You become aware of any mobile Service fault, Mobile Network fault or Mobile Communications Equipment fault, You should notify Us immediately by contacting the Mobile Customer Care Team. Once it has been established a fault exists, We will use our reasonable endeavours to remedy any such faults.
Fault Management. Features Viewing of the IFU's active alarms (time- stamped) stored on the individual IFU. Allows user to lag a note with each alarm type. Viewing of the Alarm History Log [*] events (time-stamped) stored on the individual IFU (an event is either an alarm set or alarm clear). Mask/Unmask of all alarms. Displays the Modem Lock status. Configuration of the SET/CLEAR threshold values for certain Threshold Crossing Alarm (TCA) parameters.
6.1.5.1 The following TCA parameters RSSI can be configured: SQM IFU Internal Temperature
6.1.5.2 The following alarms can be generated Payload Offline when corresponding fault of threshold- crossing conditions occur. When conditions no longer exist, the corresponding alarm-clear is generated. Exciter Unlock Modem Unlock Power Supply Failure for Tx Power Supply Failure On Unswitched Rail Tx Failure SONET Clock LOL from RF RSSI Too Low [*] Confidential Treatment Requested TNS-38 100 Mbps Invisible Fiber(TM) Internet: Product Specification 21-Dec-1999 Security Level: TNS and ART Under Non-Disclosure Document Number: SY-SPE-23-fe Audience: TNS and ART Under Non-Disclosure Revision: 1.0.27.3 Authors: Engineering, Product Management Release Status: Approved
Fault Management. Sprint will provide fault management services 24x7x365. These fault management services include, but are not limited to, the detection, isolation, diagnosis and correction of network troubles.
Fault Management. 15 4.4 Accounting............................................................... 15 4.5