The Emergency Support Service Sample Clauses

The Emergency Support Service. (a) The Help-Desk will provide the Emergency Support Service. (b) The Emergency Support Service shall be available by phone 24 hours a day, 7 days a week, 365/366 days a year (as applicable). (c) PARTNER'S technical support personnel (TSC2) shall be required to call TELKOM's representative (TSC1) back within 15 minutes of receiving TELKOM's call, email or fax at the Help Desk for an emergency problem. All emergency problems will be recorded as 'Critical Faults' by the Help Desk. (d) PARTNER'S technical support personnel should reach the site of the problem within the stated transportation time in Appendix C from receiving TELKOM's call at the Help Desk relating to an emergency problem. (e) PARTNER will provide a Temporary Fix within sixty (60) minutes (after arriving at the site of the problem, if remote support is not capable of resolving the problem). (f) Except in circumstances where a software patch is required necessitating a longer period of time, PARTNER will provide a Permanent Fix within 24 hours of receiving the call.
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The Emergency Support Service. (a) The Main Help-Desk, in conjunction with the DIVRE Help-Desks, will provide the Emergency Support Service. (b) The Emergency Support Service shall be available on-line, by fax and by phone 24 hours a day, 7 days a week, 365/366 days a year (as applicable). (c) PARTNER's technical support personnel (TSC2) shall be required to call TELKOM's representative (TSC1) back within 15 minutes of receiving TELKOM's call, email or fax at the Help Desk for an emergency problem. All emergency problems will be recorded as "Critical Faults" by the Help Desk (d) PARTNER's technical support personnel should reach the site of the problem within the stated transportation time in Appendix C from receiving TELKOM's call, email or fax at the Help Desk relating to an emergency problem. (e) PARTNER will provide a Temporary Fix within ninety (90) minutes after arriving at the site of the problem. (f) PARTNER will provide a Permanent Fix within 24 hours of receiving the call, e-mail or fax.
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The Emergency Support Service. (a) The Help-Desk will provide the Emergency Support Service. (b) The Emergency Support Service shall be available on-line, by fax and by phone 24 hours a day, 7 days a week, 365/366 days a year (as applicable). (c) PARTNER's technical support personnel (TSC2) shall be required to call TELKOM's representative (TSC1) back within 15 minutes of receiving TELKOM's call, email or fax at the Help Desk for an emergency problem. All emergency problems will be recorded as 'Critical Faults' by the Help Desk. (d) PARTNER's technical support personnel should reach the site of the problem within the stated transportation time in Appendix C from receiving TELKOM's call, email or fax at the Help Desk relating to an emergency problem. (e) PARTNER will provide a Temporary Fix within ninety (90) minutes after arriving at the site of the problem. (f) PARTNER will provide a Permanent Fix within 24 hours of receiving the call, e-mail or fax.
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Related to The Emergency Support Service

  • Developer Compensation for Emergency Services If, during an Emergency State, the Developer provides services at the request or direction of the NYISO or Connecting Transmission Owner, the Developer will be compensated for such services in accordance with the NYISO Services Tariff.

  • Interconnection Customer Compensation for Actions During Emergency Condition The CAISO shall compensate the Interconnection Customer in accordance with the CAISO Tariff for its provision of real and reactive power and other Emergency Condition services that the Interconnection Customer provides to support the CAISO Controlled Grid during an Emergency Condition in accordance with Article 11.6.

  • Emergency Service If you are unable to reach Administrator at 877.634.0964 and you require emergency repair, you may contact any manufacturer authorized service repair facility listed in Your phone book or online. Mail Administrator Your original repair bill along with the technician’s report and a copy of the Agreement to the address at the top of this Agreement for reimbursement. All coverage and exclusions in this Agreement will apply.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.