Fault handling and rectification procedures Clause Samples

The "Fault handling and rectification procedures" clause defines the process for identifying, reporting, and correcting faults or defects in goods, services, or works provided under a contract. Typically, this clause outlines the steps that must be taken when a fault is discovered, such as notifying the responsible party, setting timeframes for response and repair, and specifying any required documentation or standards for rectification. Its core practical function is to ensure that any issues are addressed promptly and effectively, minimizing disruption and clarifying responsibilities for resolving problems.
Fault handling and rectification procedures. D.8.1 Network Operations Centre (NOC): Each Party shall establish one NOC each to which all factors relevant to the proper functioning of the Interconnection (generally of a technical nature) are to be reported. The NOC should be staffed on a 24-hour basis and equipped with necessary infrastructure to facilitate efficient communication. Each Party will be responsible for processing reported faults using its own procedures. Any inter- service assistance required shall be requested through the NOC. Each NOC is obliged to offer its full assistance for rectification of Interconnection faults. Each NOC will be the traffic-controlling Party for the circuit on which it loads outgoing traffic. NOC contact telephone numbers are included in Schedule 1 – Contact details, which will be updated by the NOC s as and when changes occur.
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