Fault Reporting and Management Sample Clauses

The FAULT REPORTING AND MANAGEMENT clause establishes the procedures and responsibilities for identifying, reporting, and addressing faults or defects in goods, services, or systems covered by the agreement. Typically, it outlines how parties should notify each other of faults, the required timelines for reporting, and the steps to be taken for investigation and resolution, such as repair or replacement. This clause ensures that issues are promptly communicated and managed, minimizing disruption and clarifying accountability for resolving problems.
Fault Reporting and Management. 4.1 The following contact details shall be used for reporting all service faults: The Company: Telephone: (061) 310752 4.2 Faults can be reported on a 24 hours per day, 365-day basis. Faults will be reported to the Company’s Network Operations Centre (NOC) by telephone and the fault will be registered on an electronic system against the Customer name. At this receipt stage, an initial diagnosis will be attempted to expedite an immediate clearance of the fault. If this is not possible then the fault will be progressed to the appropriate part of the Company. 4.3 The NOC will keep the Customer updated. Once the fault has been cleared the NOC will be informed and it will contact the Customer to confirm that the Service has been satisfactorily restored. The fault will be closed on the electronic system and the record retained to provide customer statistics. 4.4 The responsibility for the fault clearance shall always remain with the NOC. The NOC is responsible for the escalation process, which is driven by the severity allocated to the fault. Severity is allocated at the report stage but may be modified during the fault progression should its impact increase or decrease. SEVERITY DESCRIPTION 4.5 The fault escalation process is managed by the NOC based on the fault severity and will involve the Company personnel as follows: Escalation Level Severity 1 Severity 2 Severity 3
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Fault Reporting and Management. 4.1 All faults must be reported to the Company in accordance with Company support process which is available at ▇▇▇.▇▇▇▇▇▇.▇▇/▇▇▇▇▇▇▇ and ▇▇▇.▇▇▇▇▇▇.▇▇.▇▇/▇▇▇▇▇▇▇ 4.2 The Company support team will keep the Customer updated. Once the fault has been cleared, the support team will contact the Customer to confirm that the Service has been satisfactorily restored. The fault will be closed on the electronic system and the record retained to provide customer statistics. 4.3 The responsibility for the fault clearance shall always remain with the Company support team where the fault is that of the Company and/or the Company’s supplier(s). The support team is responsible for the escalation process, which is driven by the priority level allocated to the fault. Priority is decided at the ticket assignment stage but may be modified during the fault progression should its impact increase or decrease. 4.4 The Company operates a response / update / plan based system to align Customer expectations and inform support team performance measurement as summarized in the table below.
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Fault Reporting and Management. Reporting and management of faults in the Service shall be in accordance with the Service Level Agreement of each respective Service.
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Fault Reporting and Management 
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Related to Fault Reporting and Management

  • Reporting and Monitoring Please provide a brief description of the mechanisms proposed for this project for reporting to the UNDP and partners, including a reporting schedule.

  • Safeguards Monitoring and Reporting The Borrower shall do the following or cause the Project Executing Agency to do the following:

  • Fault Reporting 5.1 We are responsible for correcting faults in supplying the Voice Services. You must provide all necessary assistance to enable us to locate and repair any fault which is our responsibility. 5.2 We are not responsible for any fault which is on your side of the network termination point, except in relation to Purchase Equipment, or Other Equipment that we are maintaining. 5.3 We are not responsible for any fault which is within the network of a Supplier. However, we will notify that Supplier of the fault and request that the fault be corrected promptly.

  • Monitoring and Reporting The Programme Operator shall monitor, record and report on progress towards the programme’s outcomes in accordance with the provisions contained in the legal framework. The Programme Operator shall ensure that suitable and sufficient monitoring and reporting arrangements are made with the project promoters in order to enable the Programme Operator and the NFP to meet its obligations to the donors. When reporting on progress achieved in Annual and Final Programme Reports, the Programme Operator shall disaggregate results achieved as appropriate and in accordance with instructions and templates received from the FMO.

  • PERFORMANCE MONITORING AND REPORTING Performance indicators