Common use of Fault Reporting Procedures Clause in Contracts

Fault Reporting Procedures. Both the Requesting Operator and the Providing Operator shall operate a fault reporting point to deal with faults or service problems relating to Blockwiring. The Requesting Operator shall receive and handle all fault reports from its Customer and shall perform the necessary fault localization. If faults are found residing in the Providing Operator’s Blockwiring section, the Requesting Operator shall notify the Providing Operator via the nominated fault reporting point, giving the following details.  circuit identity  address information  fault symptoms  time of occurrence  suspected faulty section  any other information which the Requesting Operator considered useful to the Providing Operator for rectifying the faults The Providing Operator and the Requesting Operator shall exchange a unique fault reference number for each fault reported and that number shall be used at all times when referring to that particular fault case.