Common use of First Level Support Services Clause in Contracts

First Level Support Services. Windward shall take reasonable steps to correct material nonconformities with the Software specifications in the applicable Documentation. Services shall commence on the initial delivery of the Software to Licensee and shall continue for the period set forth in the Order (“Services Term”). Services will be provided from Windward’s offices through the use of email and internet-based support only. Email and internet-based support is for the purpose of providing advice and assistance to Licensee on the use of the Software, and will include basic information and instructions, including assistance with the general use of the Software, optimization of the available functions, installation of the Software, research problems reported to Windward by Licensee, and expected functionality of future Software and Updates. Services will include the right to receive Updates to the Software at no additional charge if and when Windward makes them generally available.

First Level Support Services. Windward shall take reasonable steps to correct material nonconformities with the Software specifications in the applicable Documentation. Services shall commence on the initial delivery of the Software to Licensee and shall continue for the period set forth in the Order (“Services Term”). Services will be provided from Windward▇▇▇▇▇▇▇▇’s offices through the use of email and internet-based support only. Email and internet-based support is for the purpose of providing advice and assistance to Licensee on the use of the Software, and will include basic information and instructions, including assistance with the general use of the Software, optimization of the available functions, installation of the Software, research problems reported to Windward by Licensee, and expected functionality of future Software and Updates. Services will include the right to receive Updates to the Software at no additional charge if and when Windward ▇▇▇▇▇▇▇▇ makes them generally available.