For Class. 1 Errors, Licensor shall provide a correction or a workaround reasonable in Lilly's judgment, in any event within * after *. Licensor shall, upon Lilly's request and without limitation, assign fully qualified technicians to work with Lilly at Lilly's site without interruption (i.e., 24 hours per day) until Licensor provides a Correction or workaround reasonable in Lilly's judgment. Lilly shall pay travel and expense costs in connection herewith in accordance with Lilly's contractor travel policy.
Appears in 2 contracts
Sources: Software License Agreement (Phase Forward Inc), Software License Agreement (Phase Forward Inc)