Common use of Formal Communication Clause in Contracts

Formal Communication. The Grantee must establish formal communication with HHSC for receipt and response to requests for information, work products, deliverables, updates and other required correspondence related to performance of Contract requirements. HHSC will issue State Action Requests (SARs) to the Grantee following established procedures and timelines. The Grantee must issue Vendor Action Requests (VARs) to HHSC following established procedures and timelines, inclusive of the submission of Contract Deliverables and KPRs. The Grantee’s response should describe how the grantee must establish and manage formal communication with HHSC. In addition to the requirements stated above, the Grantee must: A. Submit complete and accurate responses to any SARs or VARs no later than ten (10) days after the ▇▇▇▇▇▇▇’s receipt of the request, unless a specific date is specified in the request. B. Submit a written request for extension of a SAR or VAR response deadline that specifies the estimated date of completion and reasons for the extension no later than three (3) days after the Grantee receives the SAR or VAR response. C. The Grantee must provide ad hoc reports and respond to legislative inquiries and other high priority requests within thirty-six (36) hours from the time of the request or by the date specified by HHSC for data or reports that already exist and are produced. D. If the Grantee is late in responding, or does not provide adequate information, HHSC may assess non-compliance remedies.