Common use of General Guidelines Clause in Contracts

General Guidelines. All the members of the staff or any person authorised to represent our Bank in collection would follow the guidelines set out below: (i) The customer would be contacted ordinarily at the place of his/ her choice and in the absence of any specified place, at the place of his/ her residence and if unavailable at his/ her residence, at the place of business/ occupation. (ii) Identity and authority of persons authorised to represent Bank for follow up and recovery of dues would be made known to the borrowers at the first instance. The Bank staff or any person authorised to represent the Bank in collection of dues will identify himself/ herself and display the authority letter issued by the Bank upon request. (iii) The Bank would respect privacy of its borrowers. (iv) The Bank is committed to ensure that all written and verbal communication with its Borrowers will be in simple business language and Bank will adopt civil manners for interaction with borrowers. (v) Normally the Bank’s representatives will contact the Borrower between 0700 hrs and 1900 hrs, unless the special circumstance of his/ her business or occupation requires the Bank to contact at a different time. (vi) Borrower’s requests to avoid calls at a particular time or at a particular place would be honored as far as possible. (vii) The Bank will document the efforts made for the recovery of dues and the copies of communication set to customers, if any, will be kept on record. (viii) All assistance will be given to resolve disputes or differences regarding dues in a mutually acceptable and in an orderly manner. (ix) Inappropriate occasions such as bereavement in the family or such other calamitous occasions will be avoided for making calls/ visits to collect dues.

General Guidelines. All the members of the staff or any person authorised to represent our Bank in collection would follow the guidelines set out below: (i) The customer would be contacted ordinarily at the place of his/ her choice and in the absence of any specified place, at the place of his/ her residence and if unavailable at his/ her residence, at the place of business/ occupation. (ii) Identity and authority of persons authorised to represent Bank for follow up and recovery of dues would be made known to the borrowers at the first instance. The Bank staff or any person authorised to represent the Bank in collection of dues will identify himself/ herself and display the authority letter issued by the Bank upon request. (iii) The Bank would respect privacy of its borrowers. (iv) The Bank is committed to ensure that all written and verbal communication with its Borrowers will be in simple business language and Bank will adopt civil manners for interaction with borrowers. (v) Normally the Bank’s representatives will contact the Borrower between 0700 hrs and 1900 hrs, unless the special circumstance of his/ her business or occupation requires the Bank to contact at a different time. (vi) Borrower▇▇▇▇▇▇▇▇’s requests to avoid calls at a particular time or at a particular place would be honored as far as possible. (vii) The Bank will document the efforts made for the recovery of dues and the copies of communication set to customers, if any, will be kept on record. (viii) All assistance will be given to resolve disputes or differences regarding dues in a mutually acceptable and in an orderly manner. (ix) Inappropriate occasions such as bereavement in the family or such other calamitous occasions will be avoided for making calls/ visits to collect dues.

General Guidelines. All the members of the staff or any person authorised to represent our Bank in collection would follow the guidelines set out below: (i) The customer would be contacted ordinarily at the place of his/ her choice and in the absence of any specified place, at the place of his/ her residence and if unavailable at his/ her residence, at the place of business/ occupation. (ii) Identity and authority of persons authorised to represent Bank for follow up and recovery of dues would be made known to the borrowers at the first fir st instance. The Bank staff or any person authorised to represent the Bank in collection of dues will identify himself/ herself and display the authority letter issued by the Bank upon request. (iii) The Bank would respect privacy of its borrowers. (iv) The Bank is committed to ensure that all written and verbal communication with its Borrowers will be in simple business language and Bank will adopt civil manners for interaction with borrowers. (v) Normally the Bank’s representatives will contact the Borrower between 0700 hrs and 1900 hrs, unless the special circumstance of his/ her business or occupation requires the Bank to contact at a different time. (vi) Borrower’s requests to avoid calls at a particular time or at a particular place would be honored as far as possible. (vii) The Bank will document the efforts made for the recovery of dues and the copies of communication set to customers, if any, will be kept on record. (viii) All assistance will be given to resolve disputes or differences regarding dues in a mutually acceptable and in an orderly manner. (ix) Inappropriate occasions such as bereavement in the family or such other calamitous occasions will be avoided for making calls/ visits to collect dues.

General Guidelines. All the members of the staff or any person authorised to represent our Bank in collection or/ and security repossession would follow the guidelines set out below: (i) The customer would be contacted ordinarily at the place of his/ her choice and in the absence of any specified place, at the place of his/ her residence and if unavailable at his/ her residence, at the place of business/ occupation. (ii) Identity and authority of persons authorised to represent Bank for follow up and recovery of dues would be made known to the borrowers at the first instance. The Bank staff or any person authorised to represent the Bank in collection of dues or/ and security repossession will identify himself/ herself and display the authority letter issued by the Bank upon request. (iii) The Bank would respect privacy of its borrowers. (iv) The Bank is committed to ensure that all written and verbal communication with its Borrowers borrowers will be in simple business language and Bank will adopt civil manners for interaction with borrowers. (v) Normally the Bank’s representatives will contact the Borrower borrower between 0700 hrs and 1900 hrs, unless the special circumstance of his/ her business or occupation requires the Bank to contact at a different time. (vi) Borrower▇▇▇▇▇▇▇▇’s requests to avoid calls at a particular time or at a particular place would be honored as far as possible. (vii) The Bank will document the efforts made for the recovery of dues and the copies of communication set to customers, if any, will be kept on record. (viii) All assistance will be given to resolve disputes or differences regarding dues in a mutually acceptable and in an orderly manner. (ix) Inappropriate occasions such as bereavement in the family or such other calamitous occasions will be avoided for making calls/ visits to collect dues.

General Guidelines. All the members of the staff or any person authorised to represent our Bank in collection would follow the guidelines set out below: (i) The customer would be contacted ordinarily at the place of his/ her choice and in the absence of any specified place, at the place of his/ her residence and if unavailable at his/ her residence, at the place of business/ occupation. (ii) Identity and authority of persons authorised to represent Bank for follow up and recovery of dues would be made known to the borrowers at the first fir st instance. The Bank staff or any person authorised to represent the Bank in collection of dues will identify himself/ herself and display the authority letter issued by the Bank upon request. (iii) The Bank would respect privacy of its borrowers. (iv) The Bank is committed to ensure that all written and verbal communication with its Borrowers will be in simple business language and Bank will adopt civil manners for interaction with borrowers. (v) Normally the Bank’s representatives will contact the Borrower between 0700 hrs and 1900 hrs, unless the special circumstance of his/ her business or occupation requires the Bank to contact at a different time. (vi) Borrower’s requests to avoid calls at a particular time or at a particular place would be honored as far as possible. (vii) The Bank will document the efforts made for the recovery of dues and the copies of communication set to customers, if any, will be kept on record. (viii) All assistance will be given to resolve disputes or differences regarding dues in a mutually m utually acceptable and in an orderly manner. (ix) Inappropriate occasions such as bereavement in the family or such other calamitous occasions will be avoided for making calls/ visits to collect dues.

General Guidelines. All the members of the staff or any person authorised to represent our Bank in collection would follow the guidelines set out below: (i) The customer would be contacted ordinarily at the place of his/ her choice and in the absence of any specified place, at the place of his/ her residence and if unavailable at his/ her residence, at the place of business/ occupation. (ii) Identity and authority of persons authorised to represent Bank for follow up and recovery of dues would be made known to the borrowers at the first fir st instance. The Bank staff or any person authorised to represent the Bank in collection of dues will identify himself/ herself and display the authority letter issued by the Bank upon request. (iii) The Bank would respect privacy of its borrowers. (iv) The Bank is committed to ensure that all written and verbal communication with its Borrowers will be in simple business language and Bank will adopt civil manners for interaction with borrowers. (v) Normally the Bank’s representatives will contact the Borrower between 0700 hrs and 1900 hrs, unless the special circumstance of his/ her business or occupation requires the Bank to contact at a different time. (vi) Borrower▇▇▇▇▇▇▇▇’s requests to avoid calls at a particular time or at a particular place would be honored as far as possible. (vii) The Bank will document the efforts made for the recovery of dues and the copies of communication set to customers, if any, will be kept on record. (viii) All assistance will be given to resolve disputes or differences regarding dues in a mutually m utually acceptable and in an orderly manner. (ix) Inappropriate occasions such as bereavement in the family or such other calamitous occasions will be avoided for making calls/ visits to collect dues.

General Guidelines. All the members of the staff or any person authorised authorized to represent our Bank in collection or/ and security repossession would follow the guidelines set out below: (i) The customer would be contacted ordinarily at the place of his/ her choice and in the absence of any specified place, at the place of his/ her residence and if unavailable at his/ her residence, at the place of business/ occupation. (ii) Identity and authority of persons authorised authorized to represent Bank for follow up and recovery of dues would be made known to the borrowers at the first instance. The Bank staff or any person authorised authorized to represent the Bank in collection of dues or/ and security repossession will identify himself/ herself and display the authority letter issued by the Bank upon request. (iii) The Bank would respect privacy of its borrowers. (iv) The Bank is committed to ensure that all written and verbal communication with its Borrowers borrowers will be in simple business language and Bank will adopt civil manners for interaction with borrowers. (v) Normally the Bank’s representatives will contact the Borrower borrower between 0700 hrs and 1900 hrs, unless the special circumstance of his/ her business or occupation requires the Bank to contact at a different time. (vi) Borrower▇▇▇▇▇▇▇▇’s requests to avoid calls at a particular time or at a particular place would be honored as far as possible. (vii) The Bank will document the efforts made for the recovery of dues and the copies of communication set to customers, if any, will be kept on record. (viii) All assistance will be given to resolve disputes or differences regarding dues in a mutually acceptable and in an orderly manner. (ix) Inappropriate occasions such as bereavement in the family or such other calamitous occasions will be avoided for making calls/ visits to collect dues.

General Guidelines. All the members of the staff or any person authorised to represent our Bank in collection would follow the guidelines set out below: (i) The customer would be contacted ordinarily at the place of his/ her choice and in the absence of any specified place, at the place of his/ her residence and if unavailable at his/ her residence, at the place of business/ occupation. (ii) Identity and authority of persons authorised to represent Bank for follow up and recovery of dues would be made known to the borrowers Borrowers at the first instance. The Bank staff or any person authorised to represent the Bank in collection of dues will identify himself/ herself and display the authority letter issued by the Bank upon request. (iii) The Bank would respect privacy of its borrowersBorrowers. (iv) The Bank is committed to ensure that all written and verbal communication with its Borrowers will be in simple business language and Bank will adopt civil manners for interaction with borrowersBorrowers. (v) Normally the Bank’s 's representatives will contact the Borrower between 0700 hrs and 1900 hrs, unless the special circumstance of his/ her business or occupation requires the Bank to contact at a different time. (vi) Borrower’s ▇▇▇▇▇▇▇▇'s requests to avoid calls at a particular time or at a particular place would be honored as far as possible. (vii) The Bank will document the efforts made for the recovery of dues and the copies of communication set to customers, if any, will be kept on record. (viii) All assistance will be given to resolve disputes or differences regarding dues in a mutually acceptable and in an orderly manner. (ix) Inappropriate occasions such as bereavement in the family or such other calamitous occasions will be avoided for making calls/ visits to collect dues.

General Guidelines. All the members of the staff or any person authorised to represent our Bank in collection would follow the guidelines set out below: (i) The customer would be contacted ordinarily at the place of his/ her choice and in the absence of any specified place, at the place of his/ her residence and if unavailable at his/ her residence, at the place of business/ occupation. (ii) Identity and authority of persons authorised to represent Bank for follow up and recovery of dues would be made known to the borrowers Borrowers at the first instance. The Bank staff or any person authorised to represent the Bank in collection of dues will identify himself/ herself and display the authority letter issued by the Bank upon request. (iii) The Bank would respect privacy of its borrowersBorrowers. (iv) The Bank is committed to ensure that all written and verbal communication with its Borrowers will be in simple business language and Bank will adopt civil manners for interaction with borrowersBorrowers. (v) Normally the Bank’s representatives will contact the Borrower between 0700 hrs and 1900 hrs, unless the special circumstance of his/ her business or occupation requires the Bank to contact at a different time. (vi) Borrower’s requests to avoid calls at a particular time or at a particular place would be honored as far as possible. (vii) The Bank will document the efforts made for the recovery of dues and the copies of communication set to customers, if any, will be kept on record. (viii) All assistance will be given to resolve disputes or differences regarding dues in a mutually acceptable and in an orderly manner. (ix) Inappropriate occasions such as bereavement in the family or such other calamitous occasions will be avoided for making calls/ visits to collect dues.