Common use of General Information to Include with Request Clause in Contracts

General Information to Include with Request. When you call, email, or submit a request using any approved method below ensure that you include the following detailed and complete information: • Your name and location and where and how to contact you in case of a problem • A description of the problem including any error messages or actions being taken at the time the problem occurred • The impact, severity and urgency of the problem o What is the business and financial effect? (How costly?) o How many users is it affecting? (How impactful?) o Can the end-user(s) remain productive or are they halted? (How severe?) o Do the end-user(s) have a viable workaround currently? o How urgent is the request? • Any relevant applications and versions you’re working with • Any changes made recently