General Service Level Exceptions Sample Clauses

General Service Level Exceptions. Exceptions to the service levels provided as part of this Agreement are not applicable with the following situations: In the event the Service Provider is working remotely with a Client’s end user who is not identified as the on-site technical contact and lacks the necessary technical aptitude to work with the Service Provider’s technician efficiently. Service and support requests that that require or are resolved by organizations other than the Service Provider are excluded from any/all service levels defined within this Agreement. All service levels defined within this Agreement are not applicable for the first 90 days of this Agreement while the Service Provider works with the Client to onboard them to their services. Service levels defined within this Agreement do not apply to any and all uncovered, out of scope, after hours, overnight, or excluded services as defined within this Agreement. Service levels defined within this Agreement do not apply to any and all services provided on an Observed holiday as defined within this Agreement. Service Level exceptions specific to the individual services the Service Provider is offering under this Agreement are defined within Appendix 3.
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General Service Level Exceptions. In addition to Section 10.2 and Section 4.4 (last sentence) of the MSA, any Service Levels affected by Software or Equipment listed in the known error database because the Software or Equipment is end of life or no longer vendor supported, or the version is out of currency, or for other known error or issue not caused by Supplier for which the recommended remedial action has not been approved or implemented by CoreLogic shall be an exception and excluded from the Service Level measurement.
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Related to General Service Level Exceptions

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (‘SLA’): (a) we are liable for any remedy or rebate allowed to you under the SLA; and (b) subject to clauses 34 to 38, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.