General Service Level Exceptions. In addition to Section 10.2 and Section 4.4 (last sentence) of the MSA, any Service Levels affected by Software or Equipment listed in the known error database because the Software or Equipment is end of life or no longer vendor supported, or the version is out of currency, or for other known error or issue not caused by Supplier for which the recommended remedial action has not been approved or implemented by CoreLogic shall be an exception and excluded from the Service Level measurement.
Appears in 2 contracts
Sources: Master Services Agreement (Corelogic, Inc.), Master Services Agreement (Corelogic, Inc.)